Senior Customer Success Manager

Customer Success Manager

Do you have a customer-first mindset? Do you thrive in an environment of ongoing change? Are you motivated by developing customers and strengthening our customer success organization? If so, we are looking for someone who can deliver high-quality services and create outstanding experiences that drive customer success in the AECO business.

This is an exciting opportunity to unequivocally influence our customers, and Autodesk's, success.

How can you contribute to our team and our organization?

Real Customer Success comes from the heart. You will be acting as the single point of contact for Autodesk and key customer stakeholders within our largest accounts in the Nordics. Our CSMs drive post-sale account management and customer relationship development while providing strategic advisory services and coordinating support to maximize a customer's return on investment in Autodesk solutions. The CSM utilizes a combination of industry knowledge, business strategy expertise, product knowledge and account management experience to help Autodesk's customers innovate more quickly and gain a competitive advantage in the marketplace. We serve a variety of clients in the AECO and MFG industry and experience from working with or in these areas is beneficial.

If you have the best customer management and business consultancy skills around and you are passionate about engaging your customers and expanding their usage of Autodesk solutions AND have impeccable relationship skills to create win/win environments for all parties that you work with – Let's talk!

Responsibilities

• Accelerates adoption of new solutions by helping prioritize projects and support activities that deliver the best ROI within the shortest timeframe
• Establishes measurable criteria for success and assists in building organizational alignment
• Develops and maintains a strategic customer success plan with a select group of named accounts to ensure the successful and broad adoption of Autodesk solutions
• Collaborates with internal subject matter experts to translate customer business/technical challenges into business solutions based on Autodesk products & services, augmented with 3rd-party technology as required
• Becomes established as a trusted advisor and industry thought leader through identifying, creating, and promoting compelling insights related to area of expertise
• Collaborates with the consulting and support services teams from proposal through delivery, including identifying and ensuring delivery and adoption risks are managed
• Creates and coordinates account documentation including reports, proposals, business assessments and recommendations
• Develops and maintains close relationships with key management sponsors and decision makers within a select group of named accounts (from key users to CXO)
• Accountable for post-sale account management and drives account adopt and scale strategy with wider account team members (Sales, Delivery, ISM, PDG)

Minimum Qualifications

• Minimum 3+ years experience in a customer-facing role
• You have worked previously with large/complex Enterprise organizations
• Industry experience form AECO is beneficial
• Relevant Bachelor's degree
• Fluent in German and English

Additional skills

• Strong empathy for customers AND passion for revenue and growth
• You want to help and serve our customers: They win, so you win
• You're driven: No one needs to push you to excel; it's just who you are
• Eager to learn, adapt and perfect your work; you seek out help and put it to good use
• Ability to manage influence through persuasion, negotiation, and consensus building
• Deep understanding of value drivers in recurring revenue business models
• Strong financial acumen including analytical and process-oriented mindset
• Enthusiastic and creative leader with the ability to inspire others
• Excellent communication and presentation skills
• Background in post-sale and sales experience preferred