Patient Access Coordinator

Job Description

Your experience matters

Havasu Regional Medical Center is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Patient Access Coordinator joining our team, you're embracing a vital mission dedicated to making communities healthier ®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

More about our team

How you'll contribute

A Patient Access Coordinator who excels in this role:

• Supports daily Patient Access operations while performing Registration Clerk duties
• Fosters positive working relationships and demonstrates flexibility to meet changing demands
• Collects and accurately enters demographic, billing, and clinical information in a timely manner
• Distributes and explains forms, documents, and educational materials to patients and families
• Verifies insurance benefits and obtains required precertifications and authorizations
• Determines and collects patient payments, including co-pays and deductibles, or refers to financial counselors as needed
• Completes IMM and MSP forms in a timely and compliant manner
• Maintains lobby and registration wait times under 10 minutes
• Ensures Emergency Room wait times remain under 30 minutes from MSE
• Verifies insurance and runs estimators for pre-registration accounts
• Supports lobby operations, including answering multi-line phones and directing calls appropriately
• Contacts insurance companies to verify benefits and obtain authorizations
• Calculates patient financial responsibility for services rendered
• Reviews patient insurance status and ensures compliance with mandated guidelines
• Meets with patients or caregivers before or after admission to gather required information and documentation
• Explains processes and addresses patient questions and concerns
• Maintains daily departmental collection totals
• Orders department supplies
• Assists with daily cash deposits
• Reviews and corrects assigned departmental reports daily
• Posts patient discounts and account adjustments
• Provides ongoing education to registration staff regarding role-related updates
• Coordinates department meetings and gatherings inside and outside the facility
• Performs additional duties as assigned by the Patient Access Supervisor or PFSD
• Maintains regular and reliable attendance.

Schedule : Full-time, Monday-Friday, 8:30am - 5:00pm, with one weekend on-call each month

What we're looking for

Applicants should have obtained a High School Diploma or equivalent. Additional requirements include:

• Critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.

Why join us

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

• Comprehensive Benefits : Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Financial Protection & PTO : Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth : Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being : Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development : Ongoing learning and career advancement opportunities.

More about Havasu Regional Medical Center:

People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. Havasu Regional Medical Center is a 171-bed hospital that offers a broad scope of services in major medical disciplines. A medical staff of more than 33 affiliated physicians represents a broad cross-section of expertise in 31 medical specialties.


EEOC Statement:
Havasu Regional Medical Center is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.

About Us

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.

About the Team

We employ and provide care to people from all walks of life. We are committed to promoting healing, providing hope, preserving dignity and producing value with an inclusive workforce in which diversity is leveraged, respected, and reflective of the patients, family members, customers and team members we serve.