IT Support Engineer Sr.

Job Posting End Date08-24-2026Please note the job posting will close on the day before the posting end date.Job Summary Under indirect supervision performs advanced level installation, maintenance and repair of various Telecommunications and IT related equipment using accepted practices and procedures. Job DescriptionWhat you’ll do:Essential Job Functions & TasksPerform advanced software installations, system testing, troubleshooting, and issue resolution.Create and maintain required technical documentation.Develop advanced knowledge of IT technologies, systems, and business processes.Troubleshoot and resolve issues involving:Windows 11Microsoft 365 applicationsCustom business applicationsDell and HP hardwareParticipate in cross-training across multiple IT systems and technologies.Gain an understanding of business unit and customer requirements.Deliver a high level of customer service and end-user support.What We're Looking For:Education requirements are listed below: Bachelor's degree in Computer Science, Engineering, or a related technical field (or equivalent combination of education and experience).Work Experience requirement listed below: Minimum of 4 years of relevant technical experience.Ideal Candidate ProfileStrong Windows 11 and Microsoft 365 troubleshooting skills.Experience supporting Dell and HP hardware environments.Excellent customer service and communication skills.Demonstrated problem-solving and issue-resolution abilities.Ability to work collaboratively in a team environment.Adaptable to changing priorities and schedules.Accountable, self-motivated, and committed to continuous learning.Safety-focused mindset in all work activities.Core CompetenciesEnd User SupportDesktop SupportWindows 11 AdministrationMicrosoft 365 SupportHardware TroubleshootingTechnical DocumentationCustomer ServiceProblem ResolutionTeam CollaborationContinuous Learning & DevelopmentAdaptability and AccountabilityAt AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!Compensation DataCompensation Grade:SP20-005Compensation Range:$30.53 - $38.16The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. Hear about it first! Get job alerts by email. Log in to your Candidate Home Account today! If you don't have an account, you can create one.It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.SummaryLocation: Columbus, OHType: Full time