Social Event Services Manager

Full-time

IHG Hotels & Resorts

JOB OVERVIEW
The Social Event Services Manager is responsible for the planning, coordination, and execution of luxury social events hosted at the hotel. Serving as the primary point of contact for clients from contract turnover through event completion, this position ensures exceptional service delivery, flawless event execution, and an elevated guest experience. The role collaborates closely with Banquets, Culinary, Sales, Front Office, Housekeeping, and other hotel departments to exceed client expectations and uphold the property's luxury hospitality standards.
DUTIES AND RESPONSIBILITIES
Client & Event Management
Serve as the primary liaison for social event clients, including weddings, milestone celebrations, galas, social fundraisers, holiday parties, and other special events.
Conduct planning meetings with clients to review event details, timelines, menus, room setups, décor requirements, and special requests.
Build and maintain strong client relationships throughout the planning process and event execution.
Anticipate client needs and proactively provide solutions to ensure a seamless and memorable experience.
This position plays a key role in supporting guest service operations during peak periods and therefore often involves working evenings, nights, weekends, holidays, and special event dates. Flexibility in scheduling is essential to meet the operational needs of a luxury hotel environment.
Event Coordination & Execution
Finalize event details and Banquet Event Orders (BEOs) for assigned social events.
Coordinate all event logistics, including room configurations, audiovisual requirements, transportation, amenities, entertainment, and vendor access.
Oversee event setup and execution to ensure all arrangements align with client expectations and luxury service standards.
Greet clients and key event stakeholders upon arrival and remain available throughout events to address requests and resolve concerns.
Monitor service delivery and event flow while ensuring guest satisfaction at every touchpoint.
Inform leadership of significant issues, complaints, or service recovery opportunities.
Revenue & Business Growth
Identify opportunities to enhance the guest experience through upselling of catering, guest rooms, premium services, and event enhancements.
Support departmental revenue goals through exceptional client service and relationship management.
Assist with post-event follow-up and client feedback initiatives to encourage repeat business and referrals.
ACCOUNTABILITY
This position has a high degree of direct client interaction and is responsible for managing all aspects of assigned social events from planning through completion. Success is measured by client satisfaction, event execution quality, operational efficiency, and revenue contribution.
QUALIFICATIONS AND REQUIREMENTS
Education & Experience
Bachelor's degree in Hospitality Management, Event Management, Business Administration, or a related field experience preferred.
Minimum of 3 years of experience in event management, catering, conference services, wedding planning, or luxury hospitality.
Experience managing weddings and high-end social events strongly preferred.
Previous experience in a luxury hotel, resort, or conference hotel environment preferred.
PHYSICAL REQUIREMENTS
This position requires the ability to:
Frequently stand, walk, and move throughout the hotel and event spaces.
Lift or carry items weighing up to 25 pounds.
Use a computer and keyboard for extended periods to prepare correspondence, reports, BEOs, and event documentation.
Communicate effectively with clients, guests, employees, vendors, and third parties.
Inspect event setups, banquet spaces, guest accommodations, and operational areas throughout the property.
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations.

Apply

Vacancy posted 3 days ago

Similar jobs that could be interesting for youBased on the Social Event Services Manager in Atlanta, GA vacancy

Youth Development Specialist - Relocation to Hershey, PA Required
$46.92k
...fosters students' academic, emotional, and social development so they can reach their full... ...daily supervision and mentorship Managing household routines and student schedules... ...accompanying them to Judeo-Christian Sunday Chapel services (proselytizing prohibited) High school...
Suggested
Full time
Work from home
Relocation
Relocation package
Flexible hours
Weekday work
Milton Hershey School
Atlanta, GA
3 days ago
Youth Development Specialist
...seeking a Youth Development Specialist in the Education, Training & E-Learning department. This role supports students’ academic, social, and emotional growth through mentoring, small-group facilitation, and collaboration with teachers and staff. The Specialist helps...
Suggested
Milton Hershey School
Atlanta, GA
25 days ago
Marketing Events Manager
...We are seeking a dynamic, hospitality-driven Marketing Events Manager to serve as our on-site lead, bringing our retail brand and destination... ...in approved destination moments. 4. Brand Standards, Social Media & Content Execution Integrity Guardrails: Ensure 100% of...
Suggested
Temporary work
Seasonal work
Local area
Immediate start
Flexible hours
Afternoon shift
Trademark
Atlanta, GA
4 days ago
Resident Care Coordinator
...of all residents. Works closely with the Administrator, Health Services Director, Dining Services Director, Life Enrichment Coordinator... ...with the Administrator/Health Services Director/Partner Services Manager, hires, trains, supervises, counsels and terminates staff as...
Suggested
Interim role
PruittHealth
Atlanta, GA
3 days ago
Foster Care Coordinator
$38k - $45k
...comprehensive care coordination, funding management, resource navigation,... ...supportive case management services to youth and young adults... ...community meetings, outreach events, resource fairs, and stakeholder... ..., education, employment, and social service needs. • Attend...
Suggested
Full time
Temporary work
Work at office
Remote work
Flexible hours
Afternoon shift
CHRIS 180
Atlanta, GA
3 days ago
Case Manager
...Case Manager Atlanta, Georgia, United States At Morgan & Morgan, the work we do matters. For millions of Americans, we're their... ...opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue...
Full time
Local area
Morgan & Morgan
Atlanta, GA
4 days ago
Event Marketing Manager
$196k - $247k
...Global Events Marquee And Industry Portfolio Leader We are seeking a high-caliber strategic... ...a high-performing team of engagement managers, supporting the audience engagement... ...managing complex vendor relationships to ensure service excellence. Advisory: Serve as the...
Full time
Temporary work
Flexible hours
Webex Events (formerly Socio)
Atlanta, GA
1 day ago
Marketing and Events Manager
...Entry Level Marketing Manager Tidewater's Business Development team is actively interviewing... ...!! Community involvement and charity events Friendly work environment... ...in this role: Sales, Marketing, Customer Service, Retail, Athletics, Restaurant, Teamwork,...
Work at office
Afternoon shift
Tidewater Consulting Services
Atlanta, GA
1 day ago
Event Marketing Manager
...TP is a global, digital business services company. We deliver the most advanced,... ...We have an opportunity for a dedicated Event Marketing Manager to join the North America Field Marketing... ...and participation. ~ Leverage social media to promote event participation and...
Local area
Remote work
Work from home
Teleperformance USA
Atlanta, GA
3 days ago
Case Manager
...Bilingual Case Manager (English/Spanish) - Georgia (Remote/Hybrid)About BK Behavior BK... ...provider of Applied Behavior Analysis (ABA) services dedicated to improving the lives of... ...experience in case management, healthcare, ABA, social services, customer service, or care...
Work at office
Remote work
BK Behavior
Atlanta, GA
2 days ago
Wound Care Admin Coordinator
...is hiring a Full-Time Wound Care Administrative Coordinator to manage referral intake, appointment scheduling, patient communication,... ...EHR system Communicate with patients and families regarding services, scheduling, and care preparation Process intake documentation...
Full time
Work at office
Monday to Friday
Ascend Medical
Atlanta, GA
20 hours ago
Crisis CSU - Case Manager - Sun-Thurs 7am-3:45pm
...Crisis Stabilization Unit (CSU) Case Manager FT | Sun – Thurs 7:00 AM–3:45 PM About Us Our DeKalb Regional Crisis... ...What You Bring Bachelor's degree in a human services field (e.g. Psychology, Social Work, Human Services) Strong organizational skills and...
Full time
Shift work
Weekend work
Claratel Behavioral Health
Decatur, GA
20 hours ago
Case Manager in Training
$20 per hour
...Case Manager in Training At Morgan & Morgan, the work we do matters. For millions of Americans... ..., including carrying out administrative services and supporting the legal team. This... ...Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can...
Full time
Work experience placement
Work at office
Local area
Morgan & Morgan
Atlanta, GA
20 hours ago
Animal Care Lead
...values as we complete daily tasks, provide services to clients and care for our animals.... ...in animal care. Collaborate with management on animal placement while exhibiting respect... ...and food distribution, dog walking and socialization of animals. Oversee a daily kennel...
Shift work
Weekend work
Lifeline Animal Project Inc
Atlanta, GA
11 days ago
Residential Director
...and exempt employees only), Social Security and Tuition Assistance... ..., addressing student needs, managing hall operations, and responding... ...public safety and counseling services, to resolve crises.... ...accommodations for participation in any event or to obtain print materials...
Live in
Work at office
Georgia Tech
Atlanta, GA
1 day ago
Care Coordinator
$20 per hour
...Care Coordinator/Customer Service Representative We will be hiring for Care Coordinator/Customer Service Representatives at our healthcare client for their upcoming peak season! These positions are 100% remote US. Contract roles to start with opportunity for extension...
Hourly pay
Permanent employment
Contract work
Remote work
Shift work
Randstad
Decatur, GA
4 days ago
Preschool Director
Preschool Director Holy Spirit Preparatory School is seeking an energetic, caring, and visionary Preschool Director to lead our early childhood education, ages 6 months to 5 years old. The Director will oversee the daily operations of the preschool, ensuring that the...
Holy Spirit Preparatory School
Atlanta, GA
2 days ago
Personal injury case manager
...Description This is a full-time on-site role for a Personal Injury Case Manager located in the Atlanta Metropolitan Area. The Case Manager will... ...type: Full-time Location: Atlanta Metropolitan Area (on-site) Job function Other Industries Legal Services #J-18808-Ljbffr...
Full time
Gillani Law LLC
Atlanta, GA
20 hours ago
Care Coordinator
$16 - $18 per hour
...Care Coordinator Position Care Runners Home Care Services, Inc. is seeking a dedicated Care Coordinator to join our team in McDonough... ..., organizational, and interpersonal skills. Ability to manage multiple tasks and coordinate care effectively. Proficiency...
Bi-weekly pay
Hourly pay
Care Runners Home Care Services, Inc.
Atlanta, GA
2 days ago
Client Care Coordinator
...in the industry-renowned for personalized service deliver safe, effective, medically-proven... ...high volume of inbound phone calls Manage appointments (scheduling, moving and canceling... ...to learn new software quickly ~ Social media experience is a plus ~ Excellent,...
Full time
Work at office
Immediate start
Shift work
Weekend work
Afternoon shift
Weekday work
SkinSpirit
Atlanta, GA
20 hours ago
Personal Injury Case Manager
...Heritage Personal Injury Group Inc Personal Injury Case Manager Atlanta, GA·Full time Apply for Personal Injury Case Manager The Case Manager plays a pivotal role in ensuring exceptional customer service and facilitating the progression of client cases towards settlement...
Full time
Work at office
Heritage Personal Injury Group
Atlanta, GA
1 day ago
Complex Case Manager
...Job Summary: The Complex Case Manager is a Nationally Board Certified Professional.... ...documented care plan in all domains including social determinants of health, psycho-social,... ...cognitive, coordinating and monitoring all services needed with a focus on providing...
Contract work
Work at office
Local area
Immediate start
Kaiser Permanente
Atlanta, GA
5 days ago
Community Health Worker
$41.9k - $56.6k
...serve as a liaison between health and social services and the community, identifying health-related... ...team member. Support member self-management through culturally appropriate health... ...SDOH coordinators. Attend community events to connect with members and provide education...
Work at office
Home office
Humana
Atlanta, GA
3 days ago
Sr. Coordinator, Individualized Care (Case Manager)
$21.4 - $30.6 per hour
...diverse expertise in pharma, payer and hub services allows us to deliver best-in-class... ...interaction notes. Identify and report Adverse Events Collaborate with internal and external... ...documentation discipline. Ability to manage time sensitive work, prioritize...
Hourly pay
Full time
Temporary work
Work experience placement
Local area
Immediate start
Remote work
Monday to Friday
Flexible hours
Shift work
Cardinal Health
Atlanta, GA
2 days ago
Occupational Safety and Care Coordinator
...advocate and guide for injured workers while managing the claims process with professionalism... ...providers, and onsite/mobile medical services before incidents occur Administer the... ...Provide onsite support through presentations, events, and direct employee engagement Partner...
Full time
For contractors
For subcontractor
Work at office
Local area
Night shift
Afternoon shift
Holder Construction
Atlanta, GA
3 days ago
Marketing Communications Manager
$106.9k - $138.8k
...Marketing Communications Manager Position Summary: To develop, execute, and manage marketing communication and digital marketing activities... .... Organize and coordinate trade show participation and post-event follow-up. Support product launches and translate technical...
Local area
HUBER
Atlanta, GA
20 hours ago
Marketing & Communications Manager
...Marketing & Communications Manager The Marketing & Communications Manager will be responsible... ...will oversee and manage BGCMA's social media channels, website content updates,... ...weekend work may be required for special events, campaigns, or deadlines. Employee Classification...
Full time
Afternoon shift
Boys & Girls Clubs of Metro Atlanta
Atlanta, GA
4 days ago
Marketing Communications Manager
...Marketing Communications Manager Join to apply for the Marketing Communications Manager role... ..., and growth—overseeing campaigns, events, digital channels, and partnerships to ensure... ...conference management, and professional services marketing, with the creativity to deliver...
Full time
Work at office
Local area
Porsche Consulting
Atlanta, GA
20 hours ago
SNAP Case Manager-NWGA
...geographic reach, breadth of services, expertise and longevity that... ...Enrollment Specialist / SNAP Case Manager will work as a member of the... ...experience in the field of social work and social services. #... ...integral part of community events and outreach activities. #...
Contract work
Work at office
Work from home
Latin American Association Inc
Atlanta, GA
4 days ago
Marketing & Communications Manager - Americas Division
$95k - $110k
...Marketing & Communications Manager - Americas Division Simon-Kucher is seeking... ...campaigns across digital, PR, social media, email, and events. Partner with consultants and business... ...Experience within consulting, professional services, or corporate marketing environments...
Work at office
Simon-Kucher
Atlanta, GA
20 hours ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Social Event Services Manager. Be the first to apply!