Quality Control Analyst, Consumer Investments

Responsibilities evaluates and provides feedback on the execution of processes handled by the Consumer Investments Operations and Life Services teams helps ensure adherence to and proper execution of internal policies and procedures responsible for reviewing a sample of account-level activities fulfilled by associates provides consolidated and valuable feedback to help front-line units assess performance and coach associates maintain knowledge of the Consumer Investments Operations business structure maintain knowledge of industry regulations and Merrill’s internal policies and procedures create strong partnerships, maintain productivity levels on a monthly basis, and ensure prompt and accurate results Requirements Strong organizational, time management and teamwork skills Attention to detail and follow through on assignments Ability to multi-task and independently prioritize his/her workload Demonstrate a cooperative and professional work attitude Capable of multi-tasking and working efficiently under stress and high volume Strong analytical, negotiation and problem solving skills Deliver high quality partner support stressing partner/client needs, problem resolution, and service/product knowledge Demonstrate excellent verbal, written and listening skills Understand and demonstrate cultural awareness, integrity and ability to work as part of a team Must currently be in a one of the following job codes to be considered for this opening: Operations Generalist (BQ209) and Operations Specialist (BQ208), Solutions Specialist (BQ221), Internal Support Specialist (BQ206), Research and Resolution Specialist (BQ204) ATS Optimization Keywords organizational skills time management teamwork skills attention to detail multi-tasking analytical skills negotiation skills problem solving skills verbal communication skills written communication skills Soft Skills organizational skills time management teamwork skills attention to detail multi-tasking analytical skills negotiation skills problem solving skills verbal communication skills written communication skills #J-18808-Ljbffr Jobtailor