Account Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my agency in 2023 and currently lead a growing team of three. Before becoming an agent, I worked as a team member and previously owned a commercial and residential cleaning business. My entrepreneurial background taught me the importance of hard work, accountability, and building strong relationships with both customers and employees.

Our agency offers PTO, licensing reimbursement, and a hiring bonus. As a growing office, we are committed to investing in people who want to build a successful long-term career and take advantage of the opportunities available within the insurance industry.

Our culture is high-energy, fast-paced, and results-driven. We believe in maintaining a positive attitude, staying active, and continuously improving. Coaching and development are a major part of our success, and we’re looking for people who are willing to learn, take feedback, and put it into action.

I’m looking for someone who is coachable, motivated, and brings a strong work ethic every day. The ideal candidate has a positive attitude, thrives in a competitive environment, and isn't afraid to work hard to achieve their goals. If you're looking for an opportunity where growth, activity, and ambition are rewarded, this could be a great fit for you.

ROLE DESCRIPTION:
As an Account Representative for Nikki Stone - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs. 
• Establish customer relationships and follow up with customers, as needed. 
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

QUALIFICATIONS:

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.