Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• Health stipend
• Licensing paid by agency
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency opened in 2019 and is a close-knit team of five. Before becoming a State Farm agent, I worked in automotive advertising sales and was recruited into the insurance industry - an opportunity that allowed me to build a career focused on relationships and helping others.

I attended SUNY Cobleskill and Florida Atlantic University. I’m married with two kids, and as a family we enjoy traveling, attending sporting events, and staying involved in local community activities. Giving back is important to us. We volunteer with local food banks and regularly participate in community events to stay connected and make a positive impact.

For our team, we offer a unique schedule where the office closes at 4:30 daily while still paying for a full 40-hour work week. We also provide a Simple IRA, a health stipend, and pay for licensing up front to support your growth.

Our office culture is supportive, positive, and team-oriented. We’re looking for someone who is hardworking, friendly, and enjoys being part of a team that values both performance and a great work environment.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Lindsey Giagni - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.