Customer Service Representative
Upshaw Plumbing Service, Inc.
Job Description
Job Description
Customer Service Representative (CSR)
Job Description:
Upshaw Plumbing is seeking a dependable and professional Customer Service Representative to support our day-to-day office operations. This role is perfect for someone who is friendly, organized, and enjoys being the first point of contact for customers. Strong communication skills, attention to detail, and a commitment to excellent customer service are essential.
This role is more than just administrative; it's about creating a positive first impression. We’re looking for someone who can be a warm and welcoming voice to our customers, someone who enjoys solving problems, staying organized, and making people feel taken care of from the moment they call.
Responsibilities:
- Answer and manage incoming phone calls in a friendly, professional manner
- Schedule service appointments and relay information to technicians
- Provide basic information about services.
- Take messages and ensure timely follow-up
- Maintain accurate call and customer records
Qualifications:
- Strong communication and customer service skills
- Professional phone etiquette
- Ability to multitask and stay organized in a fast-paced environment
- Previous customer service or call-handling experience preferred
Other Details:
- Monday–Friday
- Advancement and training opportunities
- Potential to earn more!
About Us:
Upshaw Plumbing isn’t your average plumbing company. We’re a small, tight-knit team that values honesty, hard work, and a genuine commitment to helping others. We treat our customers and coworkers like family, and we believe that starts with having the right people answering the phone.
We operate by a set of core values that guide everything we do: Reliability, Honesty, Communication, Integrity, Efficiency, and Timeliness.
If you're someone who takes pride in being reliable, loves connecting with people, and wants to be part of a team where your contributions really matter, we’d love to hear from you.
E04JI802qjfc409a36l
Vacancy posted 16 days ago
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