Technician Drains Install

Technician Drains

Wolfgangs Cooling, Heating & Plumbing and Cool Touch Air Conditioning & Heating have been proudly serving Arizona families for decades. Known for integrity, customer care, and award-winning service, these two brands bring together a legacy of excellence in the Phoenix area. As part of TurnPoint Services, employees enjoy advanced training, career mobility, and opportunities to thrive across a national network. Our culture blends innovation with tradition to support long-term success. Grow with Wolfgangs & Cool Touch where Arizona service builds national careers.

Role Overview

The Drains Technician is responsible for performing diagnostic, cleaning, and repair services for residential and commercial drain systems. This role is ideal for a hands-on professional who enjoys problem-solving, providing excellent customer service, and working with advanced drain-cleaning tools and technology. The Drains Technician clears stoppages, inspects sewer and drain lines, recommends repairs, and ensures each customer receives safe, efficient, and high-quality service.

What You Bring

Minimum 2 years of drain cleaning, service, or related plumbing experience preferred. - Licensing: Valid driver's license with clean driving record required; plumbing apprentice license a plus. - Technical Skills: Knowledge of drain cleaning equipment (cable, sectional, jetter, camera systems); basic plumbing knowledge. - Customer Skills: Excellent communication and ability to explain findings and solutions clearly. - Physical Requirements: Ability to lift 50+ lbs, work in confined spaces, and perform physical labor in various environments. - Availability: Willing to work evenings, weekends, or participate in an on-call rotation as needed.

Key Responsibilities

Diagnostics & Repair: Locate, diagnose, and clear drain and sewer blockages using cable machines, jetters, or camera systems. - Video Inspection: Operate sewer cameras and locators to identify line issues such as root intrusion, breaks, or grade problems. - Repair Recommendations: Provide professional assessments and explain repair options (spot repairs, trenchless, excavation, or replacements). - Preventive Maintenance: Perform scheduled cleanings and maintenance for recurring problem drains. - Customer Service: Communicate clearly with customers about findings, solutions, and pricing; ensure all work is completed to satisfaction. - Documentation: Complete service tickets accurately with photos, videos, and detailed notes in the field software system. - Safety & Compliance: Follow OSHA and company safety protocols, PPE standards, and proper chemical handling procedures. - Teamwork: Coordinate with supervisors, dispatch, and plumbers for complex repairs or follow-up work. - Equipment Care: Maintain and clean drain machines, jetters, cameras, and company vehicle daily.

Why You'll Love Working Here

Comprehensive Benefits: Medical, dental, and vision coverage; a 401(k) plan with company match; paid parental leave; PTO; company-paid holidays; life and disability insurance; accident, critical illness, and hospital indemnity coverage; and access to voluntary benefits such as pet insurance and identity/fraud protection - everything you need to support yourself and your family.

Real Growth Opportunities: With more than 60+ strong local brands behind you, you'll have the chance to grow your skills, take on new responsibilities, and build a long-term career.

A Culture with Heart: We lead with teamwork, respect, and integrity. Every voice matters, and every contribution fuels our shared success.

Purpose-Driven Work: Every role in the field, office, or leadership makes a real impact by helping families and communities stay safe and comfortable.

Competitive Rewards: Strong pay, solid benefits, and recognition programs designed to celebrate craftsmanship, commitment, and exceptional performance.

Clear Career Paths: From apprentice and entry-level roles to expert technicians, office leaders, and GMs you'll always know where you can grow next.

Training & Development: Hands-on technical instruction, leadership pathways, and continuous learning through our Apprenticeship Academy and brand-level coaching.

Modern Tools & Technology: Advanced diagnostics, digital tools, and quality equipment that help you work safer, smarter, and more efficiently.

Safety First: A safety-first mindset built into every process so you go home safely every day.

Inclusive & Supportive Environment: We welcome all backgrounds and empower every employee to bring their best.

Stable & Reliable: The strength of a national platform with the trust of long-standing local brands means your career is secure and supported.

Community Impact: Your work strengthens local neighborhoods and supports families in meaningful, practical ways.

EEO Statement

Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or other status protected by applicable federal, state, or local law.