Senior Director of Outpatient Oncology - Mount Sinai Hospital - Full-Time-Days

Description The Senior Director of Nursing is responsible for the daily operations of the Department of Nursing and all assigned clinical programs, which includes overall strategic planning for all clinical programs to ensure implementation of the mission, philosophy, patient care standards and nursing informatics to support nursing practice. S/he is accountable for budgetary planning and resources to enhance the quality of patient care. The Senior Director of Nursing is responsible for facilitating the overall strategic plan for personnel and resource management, annual goals and objectives, and fiscal targets in collaboration with Nursing senior leadership. Responsibilities Patient Experience Leads nursing practice using the tenets of the Professional Practice Model of Relationship Centered Care and the Care Delivery Model of Modified Primary Nursing for the promotion of the patient experience. Demonstrates proficiency in all aspects of Purposeful Hourly Rounding (PHR) and role models expected behaviors. Ensures the integration of PHR into clinical activities to enhance Relationship Centered Care. Confirms and periodically observes daily patient rounding. Validates Director of Nursing competency in PHR, and provides consistent meaningful feedback with more focused feedback as needed. Synthesizes quantitative and qualitative feedback regarding the patient experience and staff engagement to Directors of Nursing, Associate Nursing Directors, Clinical Nurse Managers, Assistant Nurse Managers, Nursing Shift Managers and the Interdisciplinary Patient Care Team that leads to the development and implementation of an action plan. Follows up on all patient concerns in a timely manner, provides service recovery as needed and escalates patient concerns as appropriate. Demonstrates caring, respect, compassion, empathy and active listening through dialogue, body language and actions. Quality and Safety Designs, supports and leads a safe, therapeutic and efficient patient-centered care environment for professional practice. Identifies and investigates issues or variances in practice/operations by participating in the RCA process and develops and implements corrective action plans. Fosters a fair and open culture that encourages error and near-miss occurrence reporting. Leads interdisciplinary quality improvement teams using the principles of high reliability. Communicates with staff and leadership about unit progress, changes, and compliance with quality and safety metrics. Responds to escalations of potential safety hazards or gaps from best practice by correcting concerns following institutional chain of command protocol. Monitors institutional information technology infrastructure and corrects gaps in clinical nurse documentation. #J-18808-Ljbffr