Production Support Assistant

Production Support Assistant

The Production Support Assistant plays a key role in supporting repair and production operations by coordinating workflow, tracking repairs, and ensuring timely communication throughout the production process. This position helps maintain on-time delivery, quality standards, and customer satisfaction by supporting technicians and production leadership with administrative, inventory, and operational tasks.

This role is ideal for individuals who are organized, detail-oriented, and enjoy working in a fast-paced environment where they can support multiple teams and help keep operations running efficiently.

Key Responsibilities

• Monitor and track repair jobs throughout the production process
• Communicate production updates, delays, and status changes to appropriate internal teams
• Assist in coordinating workflow between technicians, inventory, and production leadership
• Support repair production teams by maintaining accurate records and documentation
• Research and gather information related to production activities and workflow performance
• Assist with inventory management activities related to repair and production operations
• Maintain accurate information within company systems and databases
• Support customer-focused initiatives by helping ensure timely completion of repair orders
• Assist with reporting and metric tracking as required by production leadership
• Identify opportunities to improve workflow efficiency and communication processes
• Perform other duties, tasks, or work as assigned

Qualifications

• Strong organizational and time-management skills
• Ability to prioritize multiple tasks in a fast-paced environment
• Detail oriented with strong follow-through abilities
• Strong communication and interpersonal skills
• Comfortable working independently and as part of a team

Knowledge & Skills Required

• Strong computer proficiency
• Proficiency with Microsoft Office, including Excel and Outlook
• Ability to multi-task and manage competing priorities
• Strong attention to detail
• Problem-solving abilities
• Effective written and verbal communication skills

Education & Experience

• High School Diploma or equivalent required
• One to three years of related experience in production support, operations, customer service, logistics, or administrative support preferred
• Technical or industrial product knowledge is a plus

Physical Demands

• Occasional sitting, reaching, working overhead, stooping, kneeling, crouching, or crawling
• Frequent walking throughout production and warehouse environments
• Frequent use of computers and office equipment
• Occasional lifting up to 25 pounds

Radwell Benefits

• Medical, dental, and vision coverage starting Day 1 of employment
• 15 PTO days
• Paid company holidays
• Company-paid short-term and long-term disability
• Company-paid life insurance
• 401(k) with company matching

Work Schedule

This is a full-time position scheduled Monday through Friday from 8:00am to 5:00pm. Employees are expected to maintain consistent attendance, provide appropriate coverage for assigned responsibilities, and adhere to company attendance and time-off policies.

Work Environment

This position operates within both office and production environments. Employees are expected to maintain professionalism, adhere to all safety requirements, and work collaboratively with production, inventory, and operations teams.

Radwell International LLC is an equal opportunity employer.