Associate Technical Product Manager

Job Description Associate Technical Product Manager for the American Red Cross Innovation team. The role works with Innovation leadership and stakeholders to determine, document, and help deliver on the product requirements for technology solutions that serve the Red Cross mission. Key Responsibilities Ideate and evaluate technology, industrial/physical automation, and AI opportunities in helping our Biomedical Services mission area delivery. Document the business cases that can be used to initiate technology and AI projects. Drive rapid experimentation by quickly translating ideas into user stories, UX mockups, and functional prototypes to validate desirability, feasibility, and user desirability in our Biomedical Services Test Kitchen. Build lightweight proofs of concept using low/no-code approaches when appropriate to accelerate validation and reduce time‑to‑learning. Partner closely with engineers and stakeholders to keep prototypes moving from concept to working demo, removing blockers and ensuring clear next actions. Help maintain a roadmap of all active projects with high‑level timelines tracking project/portfolio performance metrics to monitor business value over time. Work with our employees, contractors, and volunteers to coordinate the daily task and status of work within the Innovation team. Learn and understand business processes and technical requirements for the development of solutions. Work closely with clients to analyze the current and future direction of technology and data science to meet business goals. Investigate complex operations‑related problems/inquiries and recommend, facilitate and coordinate solutions. Prepare communications and make presentations related to your work. Educate clients about the software and project lifecycles and the business roles. Facilitate problem resolution between IT and the business, as needed. Represent, champion and balance client interests within IT. Provide training and guidance to other staff. Perform testing of the product at the site and remotely. Log bugs and work with the developers for resolving the issues. Drive user testing with field resources to check if the product works as desired from user point of view. Frequent visits to the site to build relationships with the field teams and understand user pain points. Qualifications Education: Bachelor's degree in Computer Science, Information Systems, Mechanical Engineering, Robotics, or related field preferred. Experience: Minimum 4 years of related experience in the Technical Product Management space or equivalent combination of education and related experience preferred. Skills & Abilities Current coding experience required, ideally with HTML, CSS, and an object‑oriented programming language, e.g. Python, Java, C#, or C++. Demonstrated ability to rapidly prototype solutions (e.g., wireframes/mock UI, clickable prototypes, or functional proofs of concept) and iterate based on stakeholder/user feedback. Experience writing APIs, reading technical documentation & writing user stories. Comfortable working in ambiguity with a test‑and‑learn approach and able to define assumptions, run quick validations, and communicate results and tradeoffs. Strong verbal and written communication skills. Strong technical aptitude and interest in emerging and AI technologies. Evangelist and practitioner of agile and user‑centered design principles. Strong attention to detail. Travel Occasional travel may be required to Johnstown, PA once a month and to other Red Cross sites as needed. Preferred Qualifications Working with LLMs a plus. Experience translating real‑world constraints into product requirements and tests. Experience with generative AI product concepts and workflows (e.g., prompt engineering, context management, agentic patterns, RAG, or similar applied GenAI approaches). Experience using Excel to analyze, organize, and interpret data to support reporting and decision making. A sense of unparalleled passion, energy, and eagerness to contribute to and support the mission of the Red Cross. Physical Requirements Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Ability to use a personal computer, applicable software, and office equipment for sustained periods of time. May include sitting for long periods of time, driving a vehicle, and working under challenging conditions. Pay Information The annual salary range for this position is $100,000 – $120,000. We do not offer an annual bonus for this role. Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. We will review specific salary information at the time of phone screening based upon your location & experience. Benefits Medical, Dental, Vision plans Health Spending Accounts & Flexible Spending Accounts PTO: Starting at 19 days a year; based on type of job and tenure Holidays: 11 paid holidays comprised of six core holidays and five floating holidays 401(k) with up to 6% match Paid Family Leave Employee Assistance Disability and Insurance: Short + Long Term Service Awards and recognition Note: Qualified candidates must be authorized to work in the United States. The American Red Cross does not sponsor employment visas. The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws. Summary of Rights #J-18808-Ljbffr American Red Cross