Spire Bar Busperson/Food Runner (Full-Time) - Arizona Biltmore

Pyramid Global Hospitality

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Cond Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About Our Property

The iconic Arizona Biltmore is located in the heart of the prestigious Biltmore neighborhood in Phoenix. The resort was named the "Jewel of the Desert" since its opening on February 23, 1929. This gorgeous 39-acre property reopened in May 2021 after undergoing a $150 million restoration. It has over 700 rooms, over 200,000 square feet in banquet space spread out over the beautiful property, 9 food and beverage outlets (including 2 restaurants, 2 bars, 2 poolside bars, a gelato shop/caf, and in-room dining), a luxury spa, and 7 pools including a 65' waterslide. Arizona Biltmore is a LXR Hotel & Resort by Hilton which is a hand-selected collection of unique luxury hotels, offering bespoke service and personal adventures in the world's most intriguing locations. With this, as a team member you will receive the Go Hilton travel benefits in addition to Pyramid's travel benefits.

What You Will Have An Opportunity To Do

Spire Bar was added to the hotel in 2021 during the renovation and stands as the headquarters of the Biltmore's lively social scene. The beautiful outdoor bar and lounge has 250 seats serving a delicious array of refreshing cocktails, wines, and culinary creations.

Job Description

As a Bus Person/Food Runner, you would be responsible for working alongside the expeditor and servers to ensure quick and efficient delivery of food from the kitchen window. Also is responsible for stocking the line with utensils, supplies and china before, during and after service. During down time is responsible for assisting the staff in any way possible, bussing tables, re-setting, side-work duties and greeting guests at the door. Specifically, this includes, but is not limited to, the following duties:

• Greet guests in a warm and professional manner.
• Begin every shift setting up the line to help the team be successful throughout the day. Premaking sauces, presets for different appetizers (i.e. Salsa, guacamole, pita bread), stocking all to go boxes, ramekins and silverware and filling all condiment containers.
• Maintain a clean expo line at all times, constantly sanitizing the line and food window.
• Ensure all food items are ran in a timely manner.
• Ensure all food items have all condiments and additions needed before running food out.
• Run all food on trays to guests, asking if there is anything else you can grab for them before leaving the table. Ensure any additional requests from the guest are taken care of immediately.
• Respectfully work with Expeditors, Line Cooks and Chefs to ensure correct orders are going out to guests. Communicating with the line of any incorrect items or missing items.
• Maintain a clean floor on the expo line by spot sweeping consistently to avoid pests.
• When closing, ensure all condiments and put away properly and labeled correctly.
• Assist the servers in any way possible to assure quality service.
• Demonstrate commitment to making a conscientious effort to eliminate or reduce the risk of injury to our guests and associates, damage to our property or the property of others.
• Know the correct action to take in the event of an emergency, and demonstrate this knowledge by acting appropriately in the event of an emergency.

As a Busperson, you would be responsible for ensuring that the dining areas are clean, and tables are cleared and set in a timely fashion. As well as providing each guest with water upon arrival to their table and continuing to refill their glass. Specifically, this includes, but is not limited to, the following duties:

• Greet guests in a warm and professional manner.
• Set up server stations with glassware, tea and water pitchers, bus tub carts and snack carts and linen baskets. Keep items stocked throughout your shift.
• Keep dining area set up completely with chairs, couches, tables and pillows all in their correct positions. Spot sweep under tables and surrounding areas between guests to keep area clean and avoid pests.
• Ensure server stations remain clean and organized at the beginning and end of each shift.
• Assist servers with guest requests. Offer water and refill as needed.
• Clear each course after everyone at the table has finished eating, unless the guest asks you not to. Remove items from the table that the customer does not need.
• Clean tables by sanitizing all surfaces after guests leave.
• Assist guests with lighting firepits/heaters during winter months.
• Assist the servers in any way possible to assure quality service.
• When scheduled to work an REO event, assist with bringing out and setting up buffet tables, stanchions, event signage and dcor.
• Demonstrate commitment to making a conscientious effort to eliminate or reduce the risk of injury to our guests and associates, damage to our property or the property of others.
• Know the correct action to take in the event of an emergency, and demonstrate this knowledge by acting appropriately in the event of an emergency.

This is a full-time position, and you must have availability to work days, nights, weekends, and holidays. Bars are open from 11am- 12am 7 nights a week.

What Are We Looking For?

Education: High School preferred

• Experience: Previous food service, food-running and or table bussing experience.

Compensation: $14.70 - $14.70

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.