Program Management Director

Job DescriptionThe Program Management Director is responsible for translating Commercial Operations strategy into disciplined execution and measurable business outcomes. This role will build and lead the Commercial Operating System, establish governance and operating rhythms, and drive cross-functional transformation across the customer experience and quote-to-cash lifecycle. The leader will partner across Commercial, Finance, Operations, IT, and other functions to prioritize high-value initiatives, improve process discipline, reduce manual variation, and strengthen accountability. Success in this role will be measured by the ability to improve execution speed, scalability, customer experience, and P&L impact. This role is not just about managing projects, but building an operating engine that transforms commercial performance. This is an individual contributor leadership role with high visibility and broad organizational influence.YourResponsibilities:Lead the design, implementation, and continuous improvement of the Commercial Operating System, including governance routines, operating cadence, performance management, escalation paths, and accountability mechanisms. Own the commercial transformation portfolio by translating strategic priorities into executable programs with defined milestones, owners, deliverables, risks, dependencies, and measurable business outcomes. Drive organizational effectiveness across Commercial Operations by improving decision velocity, process consistency, resource alignment, and execution discipline.Establish and sustain standard work, process documentation, visual management, scorecards, and continuous improvement routines that reduce rework, improve consistency, and enable scalable growth. Drive end-to-end process improvement across key commercial workflows. Facilitate cross-functional decision-making by aligning stakeholders on priorities, tradeoffs, resource needs, process ownership, and corrective actions. Govern the intake, prioritization, and execution of commercial improvement initiatives to ensure organizational capacity is focused on the highest-value work. Lead change management, communication, adoption planning, and stakeholder engagement to ensure new processes, tools, and operating expectations are understood, adopted, and reinforced. Lead through influence across a matrixed organization, aligning process owners, project resources, and business leaders toward shared outcomes.Perform other duties as assigned.Success looks like:Improvement in organizational effectiveness, including reduction in quote-to-cash cycle time, handoff quality and process visibility. Process variation, rework, and manual handoffs are reduced across key commercial workflows.Commercial teams operate with stronger standard work, governance routines, and accountability. Leaders have better visibility into transformation progress, capacity, tradeoffs, and business impact. Let’s Talk About Your Qualifications:Bachelor’s degree in Business, Operations, Supply Chain, Engineering, Finance, or a related field required. 8+ years of experience in program management, business transformation, commercial operations, process excellence, continuous improvement, customer experience, sales operations, or a related leadership role. Proven ability to lead complex, cross-functional transformation initiatives from strategy through execution, including governance, prioritization, stakeholder alignment, risk management, and measurable results. Experience building operating systems, management routines, scorecards, standard work, process documentation, intake models, governance structures, or portfolio management practices. Strong analytical capability with experience using data, KPIs, and performance trends to diagnose root causes, prioritize work, and drive accountability. Demonstrated ability to connect process improvement, data, technology, and operating discipline to measurable business outcomes. Experience with Lean, Six Sigma, project management, change management, or continuous improvement methodologies preferred. Certification in Lean, Six Sigma, PMP, Prosci, or a related discipline preferred. Excellent communication and facilitation skills, with the ability to influence senior leaders, align cross-functional teams, and translate complex problems into clear decisions and actions.Other duties as assigned.Leadership Attributes:At Wabash, we pride ourselves on being empowering, and there are some things we feel very strongly about:Embrace Diversity and Inclusion – Solicit and respect the input of others, celebrate differences, and strive for transparency and inclusivenessSeek to Listen – Actively listen to reach the best solution and make the strongest decisionsAlways Learn – Strive to improve; do not quit or settle for the status quoBe Authentic – Demonstrate honesty, incredible energy, and grit in everything you doWin Together – Collaborate, seek alignment, and excel at cross-group communication to success as one team and One WabashJoin us in turning ideas into world-changing realities. Curate and build your high-impact professional career at Wabash! This is an opportunity to shape how Commercial Operations executes, scales, and delivers value across Wabash. The right leader will help build the operating discipline, governance, and transformation capability needed to improve customer experience, enable profitable growth, and create lasting business impact.Affirmative Action/EEO Statement:Wabash is committed to providing equal employment opportunity for its associates and applicants without regard to race, color, religion, sex, age, national origin, veteran status, disability, or other protected class or activity under federal, state, or local law. All employment decisions must be based on neutral, legitimate criteria. All employment policies and rules shall be applied equally to similarly situated associates.#LI-Onsite #LI-HM1Job DetailsJob Type: Full-timeCategory: Customer ServiceSalaried: Salaried