Sr. Office Assistant

Sr. Office Assistant

The Forsyth County Department of Public Health WIC Program is seeking a full-time Sr. Office Assistant to support the administrative and financial aspects of the program. If you like to work with infants, children, and women the Forsyth County WIC Nutrition Program has the job for you. We are looking for a self-motivated candidate to provide services for the Women, Infants and Children's Program (WIC). Main responsibilities include determining WIC Program income eligibility, scheduling appointments, helping with measurements and finger sticks, working at one of the satellite clinics (when needed), explaining the program rules and responsibilities to participants, issuing electronic cards, explaining how to use the benefits, answering phone calls, calling participants to remind them of their appointments. Work requires interaction with clients form different cultures that speak different languages, and various professional disciplines. The WIC Program is Federally Funded on a yearly basis.

Monday-Friday 8:00 am - 5:00 pm, some Thursday nights until 8:00 pm (Weekly working hours no more than 40) When working night clinic, hours are adjusted.

Distinguishing Features

The ideal candidate will possess the following knowledge, skills, and abilities: Significant knowledge of office or work unit procedures, methods and practices. Significant knowledge of an ability to use correct grammar, vocabulary, spelling and office terminology and ability to proofread. Ability to record, compile, summarize and perform basic analysis of narrative and numerical materials. Ability to use a variety of office equipment and to type with accuracy at the speed required by the position. Ability to maintain effective working relationships with other employees. Ability to use courtesy and tact in performing public contact and communication duties. Ability to independently apply laws, departmental rules and regulations in the performance of assigned duties. Ability to use judgement in coordinating and monitoring office procedures and workflow. Ability to independently compose and format materials within established guidelines. Ability to plan, problem solve, manage time, multitask and handle daily work volume. Ability to be well organized and maintain accuracy in daily work. Ability to be resourceful in gathering and giving information. Ability to schedule and coordinate a variety of appointments, meetings and conferences. Ability to supervise or coordinate the work of other staff, students or volunteers.

Minimum Education and Experience

Graduation from high school or GED and two years of office/clerical work. A higher education level may be considered as a substitution for part of the experience requirement. Valid driver's license required to travel to trainings and satellite clinics. Bilingual (English/Spanish), preferred.

Essential Duties and Responsibilities

Essential duties and responsibilities include but are not limited to: Accountable and responsible for dispersing the e-WIC card to clients and also responsible for explaining how to use the card and where to use the card. Assess all applicants for income eligibility. Responsible for the incoming and outgoing mail on a daily basis. Responsible for printing the daily appointments at the main site. Responsible for helping with the missed appointment letters. Responsible for picking up deliveries when needed and order supplies when clinic supplies are running low. Weigh and measure infants, children and women according to state guidelines. Perform Hemoglobin testing (finger pricks) following OSHA regulations and WIC guidelines. Responsible for calling all missed appointments. Assisting at Satellite Clinic Site as needed.