Customer Service Representative

Description

Performance Radiator is one of the largest independently owned automotive wholesalers in the nation. Since 1988, we have grown to twenty-nine branches located in 16 states and Canada. With over 30+ years of success in the automotive industry, our growth and reputation have afforded us great relationships with top manufacturers in the world.

At Performance Radiator, you’ll find an amazing company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing industry. At Performance Radiator, we believe that all voices can and should be heard, regardless of seniority or tenure.

Our Commitment to Diversity and Inclusion

Performance Radiator is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.

Position

If you are a hardworking and a team player with product delivery experience, we want to talk to you! Performance Radiator is currently looking for a CSR to join us at our office in South Holland, IL.

Summary: Represents Performance Radiator in a professional manner to current and prospective buyer through inside phone sales, customer service and retail sales.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Attends work on a consistent and punctual basis.
• Maintains clean and organized work station and assists in maintaining overall branch appearance.
• Responsible for answering multi-line phones in an efficient and time conscience manner.
• Presents product/service information to customer in clear, concise manner.
• Utilize Ahoy software to provide quotes for every qualified customer inquiry.
• Update Customer account as necessary.
• Display ability to overcome customer objections with a friendly demeanor.
• Promptly reports any customer service issues to Branch Manager.
• Follow through from initial quote to the printing of the invoice and communicating delivery arrangement to customer.
• Be able and willing to locate parts not housed in inventory of home branch.
• Responsible and accountable to follow procedures relating to customer payments.
• Clearly communicate to co-workers through Invoicing Notes, verbal confirmation and written communication.
• Required to retrieve parts from warehouse as necessary.
• Communicates with Branch Manager and Outside Sales staff regarding changes in marketplace communicated by customers.

Competency:

To perform the job successfully, an individual should demonstrate the following competencies:

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service. Responds to requests for service and assistance; Meets commitments.

Leadership – Focuses on resolving customer conflict with a smile. Takes responsibility for own actions. Exhibits confidence in self and others. Sets and achieves challenging personal goals. Inspires and motivates others to succeed. Displays sound judgment, with orientation to overcoming customer objection professionally.

Communication – Schedules time bi-monthly to confer with Branch Manager. Speaks clearly and persuasively in positive or negative customer situations. Listens and gets clarification from customers and co-workers. Communicates clearly and informatively with customers, so-workers and Branch Manager.

Team Work – Puts success of team above own interests. Conducts him/herself in professional, courteous manner, striving to add value to the team members.

Diversity & Inclusion – Shows respect and sensitivity for cultural differences; Promotes the value of diversity; Promotes a harassment-free environment; Works with integrity and ethically.

Organizational Support – Ensures tasks are completed correctly and on time by self and staff.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to work in high, precarious places and outdoor weather conditions.

The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and talk or hear. The employee is frequently required to stoop, kneel, crouch, or crawl. The employee is occasionally required to sit. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus.

Performance Radiator offers the following benefit package:

· 401-K with employer discretionary match after one year of employment

· Medical insurance – $3500.00 High deductible PPO plan, or $1500.00 buy up PPO plan

· Dental insurance – Base plan or buy up plan that includes orthodontia

· Vision Insurance

· Flexible spending account

· Health Savings account

· Colonial Life plans

· Paid Vacation based on tenure/Six paid Holidays/sick days accrued in compliance with City of Chicago law

Requirements

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

High school diploma or general education degree (GED); or two to four years related experience and/or training; or equivalent combination of education and experience.

Language Ability:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Math Ability:

Ability to calculate figures and amounts such as discounts, percentages, and other relevant business math.

Reasoning Ability:

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:

To perform this job successfully, an individual should have knowledge of accounting software and Order processing systems. Individual should understand the sales process in computer and the relationship to distribution and customer service.

Certificates and Licenses:

No certifications needed