Client Service Representative II

Responsibilities Promptly inform supervisor of potential problems or customer concerns. Promptly review and respond to management and client requests via emails, phone calls, text messages and verbal communication. Provide strong customer service. Contribute to the creation of the Site Procedure Guide to ensure all account processes are properly recorded. Oversee workflow and job balance between staff and ensure tasks are completed within account SLA requirements. Communicate and train team on changes to workflow or procedures. Manage daily and monthly records of service activity. Effectively communicate with the client and staff. Serve as main point of contact to the client for daily activity and participate in client meetings on account activity when appropriate. Perform duties that may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location. Attend cross‑functional trainings to ensure the ability to provide coverage when short‑staffed. Adapt site responsibility and location of coverage based on client and/or division needs. Promptly receive, sort, deliver, pick up, and process all courier items, interoffice mail, newspapers, magazines, and all classes of United States Postal Services mail. Track courier and accountable items (FedEx, UPS, Certified Mail, etc). Research and route unidentified and generic mail. Receive, log, deliver and track messenger items. Respond to customer requests. Perform routine upkeep of equipment. Record and track customer inquiries and fulfill requests. Qualifications High school diploma, GED, or equivalent experience required, plus 1–2 years of related experience. Prior experience in a customer‑service environment. Good computer skills/technical knowledge. Ability to multitask and prioritize to meet deadlines. Strong customer service and communication skills. Ability to work with minimal supervision. Availability to work overtime as needed. Required to obtain all necessary security and/or other clearances required by customers for entry to the premises. Ability to drive between multiple client locations; personal vehicle may be required. Ability to lift up to 50 lbs. Ability to stand, bend, walk, reach, and pull while performing duties for extended periods. Compensation and Benefits Hourly rate: $17.20 – $23.37. Competitive compensation and benefits package, including medical, dental, vision, 401(k), discretionary profit sharing, and more. Employment Eligibility You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. Equal Opportunity Statement Canon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Reasonable Accommodations Canon is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require an accommodation during the application or hiring process, please email View email address on click.appcast.io. #J-18808-Ljbffr