Chief of Staff - Office of the Chief Information Officer (CIO)

Company Description

At EVERSANA®, we are proud to be a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 6,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 670 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.

Job Description

The Chief of Staff to the Chief Information Officer (CIO) serves as a strategic advisor, trusted partner, and execution leader responsible for advancing the CIO's strategic agenda and ensuring operational effectiveness across the enterprise technology organization.

This position plays a critical role in translating enterprise business priorities into actionable technology strategies, coordinating cross-functional initiatives, driving financial and operational accountability, and accelerating organizational transformation.

The Chief of Staff partners closely with technology leadership, business unit executives, Finance, Human Resources, and enterprise shared services to ensure technology investments, capabilities, and resources are aligned with business outcomes.

The successful candidate will bring a combination of strategic thinking, executive communication, financial acumen, technology fluency, and strong program execution capabilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:

• CIO Strategy and Executive Leadership Support
  • Serve as a strategic advisor and trusted partner to the CIO, supporting enterprise technology strategy, priorities, and executive decision-making.
  • May translate the CIO's vision into measurable strategic initiatives, operational objectives, and execution roadmaps.
  • May lead the development and coordination of annual technology strategic plans, operating priorities, and organizational performance objectives.
  • Prepare executive presentations, board materials, strategic communications, and leadership briefings.
  • Represent the CIO in designated leadership forums, governance meetings, and cross-functional discussions.
  • Ensure alignment between enterprise technology priorities and the organization's business growth, profitability, and transformation objectives.
• Technology Governance and Operating Model
  • Establish and manage the CIO operating cadence, including executive leadership meetings, strategic reviews, operational performance discussions, and quarterly business reviews.
  • Manage standardized governance processes for strategic initiatives, investment decisions, organizational priorities, and technology performance.
  • Coordinate enterprise technology leadership activities and facilitate resolution of cross-functional dependencies.
  • Maintain visibility into key technology programs, risks, resource constraints, and executive decisions.
  • Partner with the Enterprise PMO to strengthen portfolio governance, execution discipline, and reporting transparency.
  • Drive continuous improvement in technology organizational effectiveness and management practices.
• Financial Management and Technology Investment Optimization
  • Partner with Technology Finance and enterprise financial leadership to manage annual budgets, forecasts, and investment planning.
  • Monitor and or manage technology cost optimization programs, including run-rate reduction, vendor consolidation, cloud optimization, and resource productivity.
  • Monitor technology financial performance against budgets, forecasts, and savings commitments.
  • Support business case development, investment prioritization, and ROI analysis for strategic technology initiatives.
  • Establish financial dashboards and executive reporting that connect technology expenditures to business outcomes.
• Enterprise Technology Transformation and AI Enablement
  • Support the CIO in developing and executing enterprise technology modernization and AI transformation strategies.
  • Ensure alignment with business and technology investment priorities.
  • Facilitate alignment between technology shared services, product management, enterprise data management, cybersecurity, and business units.
  • Establish governance and performance reporting for enterprise AI investments and adoption initiatives.
  • Support organizational transformation efforts focused on AI-enabled productivity, workforce evolution, and scalable technology services.
  • Track measurable business value generated through AI adoption, technology modernization, and automation.
• Enterprise Program and Portfolio Execution
  • Partner with program and portfolio leaders to ensure initiatives have defined outcomes, milestones, accountable owners, and performance measures.
  • Identify cross-functional execution risks and escalate issues requiring CIO intervention.
  • Drive accountability for the execution of CIO-sponsored programs and organizational commitments.
  • Ensure leadership decisions are translated into timely actions and measurable results.
• Executive Communications and Stakeholder Engagement
  • Develop executive-level communications that articulate technology strategy, accomplishments, challenges, and business value.
  • Lead preparation of monthly technology performance reports, quarterly business reviews, and annual strategic updates.
  • Facilitate effective communication across geographically distributed technology organizations.
  • Support executive engagement with strategic technology vendors, partners, and external stakeholders.
  • Ensure consistent messaging regarding technology priorities, transformation progress, and operational performance.
• Organizational Effectiveness and Talent Strategy
  • Coordinate technology leadership objectives, succession planning, and organizational capability assessments.
  • Support resource optimization strategies, including workforce location models, contractor conversion, and strategic hiring.
  • Support the development of emerging technology capabilities and future workforce requirements.
• Operational Performance, Risk, and Compliance
  • Establish and maintain executive dashboards covering technology service delivery, reliability, financial performance, cybersecurity, and transformation outcomes.
  • Coordinate operational performance reviews and ensure corrective actions are tracked to completion.
  • Support executive oversight of business continuity, disaster recovery, audit readiness, and regulatory compliance initiatives.
  • Facilitate enterprise issue escalation and resolution through structured leadership engagement.
  • Identify opportunities to improve service delivery, operational efficiency, and business stakeholder satisfaction.
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
• All other duties as assigned.

Consistent with applicable disability, employment, and human rights laws in the jurisdictions in which EVERSANA operates, EVERSANA is committed to providing reasonable accommodations to qualified individuals with disabilities, unless providing such an accommodation would impose an undue hardship or disproportionate burden on EVERSANA. If reasonable accommodation is needed to perform the essential functions of your position, please contact Human Resources.

Qualifications

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

• Bachelor's degree in Information Technology, Business Administration, Finance, Engineering, or a related discipline.
• 15+ years of progressive experience in technology leadership, business operations, strategic planning, management consulting, or enterprise program management.
• 5+ years of experience supporting senior executives or leading complex, cross-functional initiatives.
• Demonstrated experience in enterprise technology governance, financial management, and strategic execution.
• Strong understanding of enterprise technology organizations, including infrastructure, cloud, cybersecurity, applications, data, and digital transformation.
• Proven ability to develop executive-level communications, presentations, business cases, and performance reports.
• Experience managing competing priorities and influencing senior leaders without direct reporting authority.
• Strong analytical, organizational, problem-solving, and relationship management capabilities.

PREFERRED QUALIFICATIONS:

• Master's degree or MBA.
• Experience in healthcare, life sciences, pharmaceutical services, or another highly regulated industry.
• Experience supporting a CIO, CTO, Chief Digital Officer, or enterprise technology executive.
• Familiarity with enterprise AI, intelligent automation, data management, and technology product operating models.
• Experience with technology financial management, cost optimization, and enterprise transformation programs.
• Knowledge of technology governance frameworks, IT service management, and enterprise portfolio management.

PHYSICAL/MENTAL DEMANDS AND WORKING ENVIRONMENT:

The physical and mental requirements along with the work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.

Office: While performing the essential functions of this job the employee is frequently required to reach, grasp, stand and/or sit for long periods of time (up to 90% of the shift), walk, talk and hear; occasionally required to lift and/or move up to 25 pounds. The noise level in the work environment is usually moderately quiet, with frequent interruptions and multiple demands.

Additional Information

OUR CULTURAL BELIEFS:

Patient Minded I act with the patient’s best interest in mind.

Client Delight I own every client experience and its impact on results.

Take Action I am empowered and hold myself accountable.

Embrace Diversity I create an environment of awareness and respect.

Grow Talent I own my development and invest in the development of others.

Win Together I passionately connect with anyone, anywhere, anytime to achieve results.

Communication Matters I speak up to create transparent, thoughtful, and timely dialogue.

Always Innovate I am bold and creative in everything I do.

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S. Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). This role is eligible for hire in select U.S. locations based on business and operational considerations. For a full list of locations, visit eversana.com/careers. More information about EVERSANA’s benefits package can be found at eversana.com/careers. EVERSANA reserves the right to modify this base salary range and benefits at any time.

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at .

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Department: Digital & TechnologyJob Family: Basic/General Operations Compensation: USD 185000 - USD 215000 - yearly