Patient Services Rep MA

Patient Services Rep Ma

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation's largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 158 hospital-based locations, in addition to its home-based services and virtual care offerings.

As our patient services professional, you will be the welcoming voice and central administrative support, ensuring seamless patient experiences and efficient clinic operations through diverse engagements.

Every day, you will expertly manage phone customer service, distribute communications, and handle patient information like demographics, insurance verification, and appointment scheduling. You'll also process referrals, authorizations, pre-registrations, and other clerical tasks, adapting to clinic needs while responsibly handling sensitive data.

To be successful in this role, you will possess exceptional communication, meticulous attention to detail, strong organizational skills, and system proficiency. Your proactive service, adaptability, and responsible handling of information are crucial for patient care and clinic goals.

Schedule and register patient appointments and/or provide information for other requests (e.g., addresses/directions, phone numbers, hours of operations, other departments, such as billing, etc.).

Process all phone, fax, email, and other communication channel requests with an emphasis on efficiency and accuracy.

As appropriate, assist new members with introduction to and explanation of available services, processes and availability of providers.

Update patients of the status of their referral or authorizations.

Answers, screens, and processes a high volume of incoming calls in a professional manner. Directs patient access to the practice by scheduling and canceling patient appointments for a multiple providers.

Utilizes and adheres to a phone script, clinical decision trees and scheduling criteria following department guidelines. Uses independent knowledge within scope of knowledge and training to determine the type of appointment needed and urgency to schedule the patient to the appropriate provider or route the call to the appropriate resource.

Communicates, to patients and internal and external ordering physicians' offices, complex exam preparations instructions including, but not limited to, pre-procedure laboratory test requirements and other necessary preparations instructions.

Required:

• high school graduate
• satisfactory completion of a formal medical assistant program or military training that is equivalent to an accredited medical assistant program
• minimum of two (2) years experience in a patient-focused healthcare environment
• high volume multichannel contact center
• experience with computer systems, including office windows based programs and web based applications

preferred:

• certified medical assistant aama

hello humankindness: join a legacy of healing at saint joseph's hospital and medical center (sjhmc)

ready to make a real difference? join sjhmc in phoenix az., a 571-bed nonprofit founded by the sisters of mercy over 125 years ago. we're more than a hospital; we're a global destination for life-changing care, embracing patients with humankindness.

here, your calling will flourish. we're not just a workplace; we're a community dedicated to a mission of service.

leaders in specialized care:

• barrow neurological institute (bni): a world-renowned center for groundbreaking neurological research and innovative treatments.
• norton thoracic institute (nti): a national leader in advanced thoracic care with pioneering surgical techniques.
• level i trauma center: one of arizona's busiest ers, providing immediate, comprehensive care for critically injured patients 24/7.

why sjhmc?

• culture of excellence & well-being: we care for our people, fostering professional and personal growth.
• community & collaboration: be part of a network committed to global health and well-being.
• join a legacy, shape a future: over 20% of our patients travel internationally for our specialized care.

this is an invitation to join a family of dedicated professionals at the forefront of medical innovation, united by the power of humankindness.

total rewards

depending on the position offered, commonspirit health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. for more information, please visit our total rewards.

commonspirit health™ is an equal opportunity/affirmative action employer committed to a diverse and inclusive workforce. all qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. for more information about your eeo rights as an applicant, please click here [pdf].

commonspirit health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. however, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 cfr 60-1.35(c). external hires must pass a post-offer, pre-employment background check/drug screen. qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the san francisco and los angeles fair chance ordinances. if you need a reasonable accommodation for any part of the employment process, please contact us by telephone at View phone number on click.appcast.io and let us know the nature of your request. we will only respond to messages left that involve a request for a reasonable accommodation in the application process. we will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the americans with disabilities act (ada). commonspirit health™ participates in e-verify.