Call Center Associate
DigiDoc, Inc. dba Public Sector Solutions Group
REMOTE CALL CENTER AGENTS – UTILITY SUPPORT
PS2G is actively hiring individuals with strong customer service skills to support regulated utility programs. Candidates should be able to work comfortably in a fast-paced environment, follow structured protocols, and ensure accurate data entry.
What You Will Do
• Answer inbound calls related to billing inquiries, payments, outages, and account updates
• Accurately enter customer data into system records
• Follow established procedures, scripts, and compliance standards
• Assist customers with payment extensions and service options
• Support queue coverage during high-volume periods
What You Bring
• At least one year of customer service experience
• Strong verbal communication and active listening skills
• Ability to handle billing calculations and explain charges
• Comfort working with systems, desktop tools, and customer data
• Willingness to support extended hours during peak utility events
Bilingual Spanish speakers are encouraged to apply.
What PS2G Provides
• Remote equipment package (secured access, laptop, headset)
• Paid training including classroom learning and live-support nesting
• Ongoing development and performance support
• Long-term assignment stability and career mobility
Vacancy posted 6 hours ago
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