Head of Customer Success Scale Agentic CS & NRR Leadership
Pylon Labs
Pylon Labs, Inc. is seeking a Head of Customer Success to own post‑sales execution and scale a 159% NRR team across SF, NYC, and London. You’ll drive the agentic CS movement, align expansion with revenue goals, and lead a multi‑office org through strategic substitutions, while shaping industry thinking as a CS leader. You’ll sit at the forefront of aural and experiential CS, building a durable machine for customer outcomes, and becoming a visible voice in the CS community as the company grows. #J-18808-Ljbffr Pylon Labs
- Tabs is hiring a Head of Customer Success to lead our CS function as we scale. You’ll run the team, own how retention and expansion actually get delivered across... ...the book of business, and partner closely with leadership across Client Services. This is a senior, hands-on...Suggested
- ...Pylon is the only agentic support platform... ...For leaders scaling AI-native support... ...collaborate on customer work, investigating... ...and customer success workflows on Pylon... ...is looking for a Head of Customer... ...that works: 159% NRR, quarterly expansion... ...are support and CS leaders...SuggestedWork at officeRelocationShift workDay shiftAfternoon shift
- Flip seeks a Director of Customer Success to own outcomes for strategic healthcare customers, partnering... ...advisor while building a scalable CS function. You will start as a senior IC for ~6 months, then hire, mentor, and scale teams, establishing processes and metrics...Suggested
- Handshake is seeking a customer-focused, operationally minded leader to manage three Mid-Market Customer Success Managers and drive our tech-touch digital engagement strategy.... ...is a strong coach with experience building scaled Customer Success programs, comfortable creating...Suggested
- ...cutting edge of B2B Agentic Commerce, poised... ...across hundreds of customers like WeWork,... ...seeking a Customer Success Manager to join the... ...Customer Success leadership, the Customer Success... ...Order.co continues to scale.... ...brand champions (NRR is the name of the...SuggestedWork at officeRemote workFlexible hours
- ...deploying frontier agentic systems in the... ...week, with strong customer satisfaction. We're... ...Founding Customer Success Manager to own the... ...role. There is no CS team or playbook yet... ...customer teams, from leadership to end users... ...time, CSAT) Scaling the function...Contract workImmediate start
- ...million dollar ARR, 100+ customers including Amazon One... ...ship, growing customer success from 1 to 100 at an early... ...with our customers and our CS team is vital. No Problem... ...The Role As the Head of Customer Success ,... ...Success Metrics: GRR, NRR, logo retention, NPS, and...Work at officeWork from homeRelocationFlexible hours
- ...inflection point. Senior Customer Success Operations Manager... ...sets the standard for agentic AI data infrastructure... ...Be Doing As a Senior CS Operations Manager , you... ...Customer Success operates at scale. Build and maintain... ...that give CS leadership real-time visibility into...Work experience placementLocal areaRemote work1 day per week
- ...real work in the truck, at the scale house, and on the phones. Our... ...recycling workflows, driver app and customer portal. Haulers use TrashLab... ...Catch risk early and bring in leadership when a deal needs air cover -... ...like: 95%+ GRR and 115%+ NRR across your book. Build customer...Live in
$70k - $90k
...The Hummingbirds, Inc. Customer Success Manager Remote · Full time Company... ...round out the team and help us scale that impact. While... ...opportunities aiming to achieve your NRR target while reporting deal pipeline... ...Product, Sales, and senior leadership Strong judgment on when to...Full timeLocal areaRemote work- ...leaders with more than 1,000 customers globally and offices in... ...and Tokyo. Customer Success Manager ThoughtSpot... ...playbooks the wider CS org runs on. What... ...activity lists. Use AI to scale yourself.Leverage AI-... ...? ThoughtSpot is the Agentic Analytics Platform that...Work at officeLocal areaRemote workShift work3 days per week
$80k - $102k
...own retention for our mid-market and SMB customers. Larger accounts get personal coverage and... ...What you need ~3+ years in customer success, renewals or account management at a B2B... ...when a number looks off ~ Fluency in a CS or marketing automation tool such as...Contract workFor contractorsWork at officeRemote workFlexible hours$120k - $140k
# Customer Success ManagerUnited States3 hours agoID 2040671Price on request## DetailsEmployment... ...to help them operationalize and scale their privacy programs using our agentic privacy platform. Acting as a... ...working with customer leadership teams • Ability to proactively...Full timeRemote workWork from homeFlexible hours$80k - $100k
...Role We're hiring a Founding Customer Success Manager to get deep inside... ...build-it role to create the CS playbook, health scoring, and... ...coverage model. Use AI tooling to scale the customer success function... ..., interview with commercial leadership, a short case exercise...$55k - $90k
...conversational, predictive, and agentic intelligence directly... ...for over 2,000 global customers across industries. With... ...embedded analytics at scale. Why you should join our Customer Success Team: We are looking... ...Net Revenue Retention (NRR), product adoption velocity...Contract work$164k - $261.5k
...where humans with agents drive customer success together. Here, ambition... ...workforce transformation in the agentic era? You’re in the right... ...level hiring strategies. Leadership Advisory & Coaching: Serve as... ...initiatives before they are scaled to the broader organization....Local areaShift work- EULER is seeking a Head of Customer Success to own the strategy and execution of our post-sale experience... ...the co-founders. This is a hands-on leadership role that builds the playbook and the... ...works. You'll inherit a growing CS team and drive the retention and expansion...Remote job
- ...on training investments. Customer Success plays a critical role at Kahuna... ...units. Key Metrics ~ NRR, GRR, renewal forecast... ...Implementation, Sales, and Executive Leadership around customer priorities.... ...Implementation teams in a scaled SaaS environment....Full timeTemporary work
$230k - $350k
...trusted to deploy Claude at an enterprise scale. Named the 2026 Databricks Consulting... ...We are actively expanding our US market leadership and seeking a high-performing, hands‑on... ...insurance workflows, and confidently whiteboard agentic AI architectures and data modernization...Contract workFor contractors- ...systems in 48 states. We are looking for our first permanent Head of Customer Success to lead the function so that it can support over 1 million... ...you will lead the organization, own the customer journey, scale delivery and installation, and refine and run the operating...Permanent employmentInterim role
- ...managed services and Agentic AI ERP innovation... ...manage, support, customize, configure,... ...Driven by the goal of scaling the company to $1B... ...Professional Services. Successful SAEs must have the... ...values, the Four Cs:* Company* + We... ...recognition for industry leadership and philanthropic...Full timeWork at officeLocal areaRemote work
$128.2k - $192.2k
...off, for our people, our customers, and the world around... ...the Role As a Customer Success Manager, you will work... ...problem solving, and change leadership. You will work... ...from initial usage to scaled, organization‑wide impact... ...can be scaled across the CS organization Define and...Work at officeLocal areaRemote workHome officeFlexible hours$197.23k - $228.23k
...unique, personalized customer experiences across platforms... ..., and AI & Agentic Services, supported by... ...consistent stream of thought leadership into your accounts—... ...experience architecture• Scaling content production... ...experience in flight**THE SUCCESSFUL CANDIDATE WILL BRING**...Contract workTemporary workWork at officeLocal areaRemote workFlexible hours2 days per week3 days per week- ...About the Role Ketch is hiring a Customer Success Lead to build and operate 'Success-at-Scale' programs that help customers capture... ...-to-Market organization. As the CS lead for Success-at-Scale, you... ...through net revenue retention (NRR) and secondarily through customer...Full timeWork at officeRemote workFlexible hours
$110k - $130k
...nutrition-driven healthcare at scale. Powered by a national... ...culture and work environment: Customer First - You start with the... ...About the role: The Client Success Manager is responsible for... ...‑day operational and program leadership relationships across a defined...Local areaRemote workFlexible hours$80k - $105k
...company that aims to create better customer experiences for distressed... ...Role: As a Senior Client Success Manager, you will serve as the... ...and uncover opportunities to scale account placement volumes.... ...retention, expansion revenue, GRR, NRR, and pilot conversions. Analytical...Long term contractWork at officeLocal areaRemote workFlexible hours$110k - $130k
...more accurately and efficiently at scale. We are growing quickly, and our Client Success team supports both our SaaS... ...services, working directly with customers from onboarding through ongoing... ...meaningful ownership, direct exposure to leadership and Product, and the opportunity...Full timeRemote workFlexible hours$80k - $100k
...Brand North is hiring a Client Success Manager to own a portfolio of... ...PPC or PR) and partner with leadership to close them Lead... ...success, account management, or customer success experience is the floor... ...Join Our Team? Join a team scaling from 40 to 80+ clients with room...Full timeRemote work- ...answers, and no guarantee of success. If you want to be part... ...the future at a global scale, this is your chance.... ...and driving new customer growth, while partnering... ...Customer Success, and Leadership to refine our go-to-market... ...directed to Allison Langille, Head of People, at jobs@...Work at office3 days per week
- ...seeking a senior accounting leader to own financial operations and scale our in‑house function. You will partner with an outsourced firm... ...and deep technical accounting knowledge, reporting to company leadership. You will oversee receivables, payables, revenue accounting,...
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