Technical Support Specialist

$25 per hour

RemX

Job Description

Technical Support Specialist

Akron, NY
$25/hour
Monday-Friday | 8:00 AM - 5:00 PM
Contract-to-Hire

Join a leading manufacturer of precision sheet metal fabrication equipment and industrial automation solutions as a Technical Support Specialist . This role is ideal for someone with strong mechanical and electrical troubleshooting skills who enjoys helping customers solve technical challenges while supporting advanced manufacturing equipment.

Key Responsibilities

Provide technical support and troubleshooting assistance for CNC and machine tool products.
Assist customers and field service engineers with electrical, mechanical, and operational issues.
Diagnose equipment problems using technical manuals, engineering documentation, and product resources.
Collaborate with Engineering to identify and resolve software, hardware, and design-related issues.
Support continuous product improvement by collecting and reporting field performance data.
Develop repair and replacement procedures for equipment components.
Create and distribute technical service bulletins regarding product updates, modifications, and procedures.
Deliver technical training to service teams and customers on new and existing equipment.
Process spare parts orders as needed.
Maintain excellent customer relationships through professional verbal and written communication.
Participate in product improvement discussions and recommend solutions to enhance reliability and performance.

Qualifications

Strong mechanical and electrical troubleshooting experience.
Ability to read and interpret technical documentation, schematics, and manuals.
Knowledge of CNC machines, industrial equipment, or manufacturing machinery preferred.
Excellent communication and customer service skills.
Ability to work independently while collaborating with engineering and service teams.
Proficient problem-solving and analytical skills.
Technical training or relevant industry experience preferred.

Apply

Vacancy posted 10 days ago

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