Business Analyst

Primary Duties and Responsibilities Load, validate, and maintain customer data in Salesforce.com Manage recurring file uploads, perform data hygiene (deduplication, normalization), and ensure adherence to data governance and security standards Develop and deliver Salesforce reports and dashboards Build actionable analytics for Sales, Customer Success, and Operations; monitor data quality, completeness, and timeliness Design, document, and optimize ERP business processes Map current-state (Microsoft Dynamics) processes and define future-state (SAP) workflows, controls, and handoffs across Order-to-Cash, Procure-to-Pay, and Record-to-Report Participate in transitioning activities from Microsoft Dynamics to SAP Coordinate requirements, data migration rules, functional testing (SIT/UAT), cutover readiness, and post-go-live stabilization in partnership with IT and functional owners Create and maintain high-quality process and system documentation Produce SOPs, swimlane diagrams, data dictionaries, and change logs; ensure version control and accessibility in central repositories Partner with cross-functional teams to align technology with business goals Collaborate with Sales, Operations, Finance, and IT to translate business needs into clear requirements, user stories, and acceptance criteria Enable users through training and support Develop training materials, conduct workshops, and provide Tier-1/Tier-2 support for Salesforce data processes and new SAP workflows Education / Experience Bachelor’s degree in Business Administration, Information Systems, Computer Science, or a related field At least 2 years experience in sales, business, marketing or financial analysis Coursework or certifications in Salesforce Administration, ERP systems (SAP, Microsoft Dynamics), or Business Process Management is preferred Additional certifications such as Certified Business Analysis Professional (CBAP) or Salesforce Certified Administrator are a plus Skills / Abilities Data Management & Analysis: Ability to handle large datasets, ensure data integrity, and generate actionable insights using tools like Salesforce reports and Excel ERP Systems Expertise: Familiarity with ERP platforms (Microsoft Dynamics and SAP), including process mapping, configuration understanding, and transition support Business Process Documentation: Strong skills in creating clear, detailed process flows, SOPs, and technical documentation for cross-functional teams Communication & Collaboration: Excellent verbal and written communication skills to work effectively with stakeholders across Sales, Operations, Finance, and IT What We Offer Competitive salary, comprehensive benefits package, opportunities for professional growth and development, supportive and collaborative work environment. Starting at approximately $62,000.00 USD with potential for increase based on qualifications and experience. Total rewards include comprehensive benefits, bonus eligibility, and professional development support. Equal Opportunity Employer Septodont is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace free from discrimination on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other characteristic protected by law, and providing equal opportunities in all aspects of employment. We encourage all qualified individuals to apply and join us in building a culture of equity and respect. Accessibility If you need to inquire about an accommodation, or need assistance with completing the application process, please email View email address on click.appcast.io. #J-18808-Ljbffr SEPTODONT INC.