Retail Brand Associate ( Fullerton, CA )

THE ROLE FULL-TIME Retail Brand Experience Associate to be part of our team in Fullerton, CA ! This is a non-exempt position, meaning it is hourly and you are entitled to overtime pay. We offer competitive pay plus monthly bonus! Location: On-site at our location in Fullerton, CA. This is not a remote position. Pay: $19.00 - $22.00 Hourly, plus potential monthly bonus. What You’ll Be Working On Overall Work with team and individually to meet and exceed sales targets and KPIs. Maintain the highest level of product knowledge and expertise; stay up-to-date with all products and procedures. Bring a customer-centered approach to executing on sales goals. Accept and implement coaching and feedback to achieve individual and team performance goals. Assist guests with resolving customer experience issues and provide an exceptional customer experience unlike any other in our industry. Record and relay recurring customer feedback and insights to internal teams such as tech, marketing, design, and product to constantly improve the customer experience. Collaborate with teams such as customer experience, production, and logistics to maintain a low return rate. Perform other duties as assigned. Retail Engage in daily in-person sales activities, including conducting sales through chats, phones, and virtual appointments. Ensure the sales floor, windows, displays, and back stock areas are kept clean, organized, and visually appealing at all times. Assist with planning and executing events & community programs. Assist with suggesting methods to improve area operations, efficiency, and service. Ability to lift 200 lbs. and be on your feet all day. Digital Engage in daily digital sales activities, including conducting sales through chats, phones, and virtual appointments. Follow up with customers through the CRM platform and ensure a wholesome experience by being a resource to them. Assist team with managing the daily workload of responding to customer emails. What You Bring Customer service or retail experience is a plus. Amazing attitude, passion for learning and a desire to be part of a growing business set to change the world. Experience responding to live chats and using a CRM platform (TalkDesk, Intercom, Kustomer, etc.) is a plus. Experience tracking KPIs or sales goals is a plus. Be passionate about our brand’s values of healthy living, environmental awareness, and social responsibility. Excellent verbal and written communicator with a passion for people. Positive attitude and a no-task-too-small mentality. Self-starter; resilient, entrepreneurial spirit. Eager to be at the frontline of a fast-paced, growing brand. Mac and Google Suite proficiency is also a plus. Must be comfortable taking phone and video appointments. Must have a flexible schedule, including weekends and holidays. Café experience; training experience; experience running branded events is a plus. Regular and predictable attendance. Physical Requirements Mobility: Ability to remain in a stationary position, often standing or sitting for prolonged periods. Movement: Ability to execute repeating motions that may include the wrists, hands and/or fingers; including reaching or bending repeatedly. Move: Ability to adjust or move objects up to 50 pounds in all directions. Lift: Ability to lift up to 200 pounds using lifting aids and/or equipment. Operate: Constantly operate a computer and other office machines such as printers and tablets. Communicate: This role frequently communicates with other team members to update on the status of a task. What We Offer You Medical (HMO, PPO, HSA), Dental, Vision. 100% Employer Paid Life Insurance. 401(k) with employer match. PTO. Volunteer days. Employee product discount. Annual Bonus Plan. Training and Tools to be successful along with a strong partnership from your peers and leaders. Access to wellness apps. Referral Bonus. Opportunity to grow. Why Work At Avocado Green Brands Be part of the change: work at an emerging company on a mission to increase sustainable and clean products. Culture: be part of a fun, collaborative and passionate team. Avocado Green Brands is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. #J-18808-Ljbffr