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Desktop Support Technician

$50k - $75k

Prestige Staffing

Desktop Support Technician We're looking for a well-rounded Desktop Support Technician to join our on-site team in Wakefield. This isn't a "restart it and elevate" position - we need someone comfortable working across desktop support, Windows administration, networking fundamentals, and the Microsoft 365 ecosystem. You'll handle Tier 1 issues efficiently and have the skills to dig into more advanced problems without needing your hand held, while knowing when to call for backup. What You'll Do Provide hands-on support for hardware, software, and connectivity issues Troubleshoot Windows desktops, laptops, and peripherals – including driver issues, OS problems, and application conflicts Support and administer Microsoft 365 accounts, licenses, and common issues (Outlook, Teams, OneDrive, SharePoint basics) Diagnose basic network issues – connectivity, DNS, DHCP, VPN, printer mapping Set up, configure, and deploy end-user systems Document support activities thoroughly and accurately Escalate appropriately, but take ownership of issues within your scope What You Bring 2+ years in desktop support, help desk, or a similar IT role Working knowledge of Microsoft 365 administration (user management, basic troubleshooting) Foundational networking knowledge – you understand IP addressing, DNS, DHCP, and can use basic tools (ping, tracert, ipconfig) effectively Strong diagnostic instincts – you troubleshoot methodically, not randomly Communication skills that work with both end-users and technical teams Nice to Have Experience with Active Directory (password resets, group membership, basic account management) Familiarity with ticketing systems (Zendesk, ServiceNow, Freshdesk, etc.) What We Offer Growth opportunities within the organization Training and professional development support Competitive benefits package Base pay range $50,000.00/yr - $75,000.00/yr Seniority level Associate Employment type Full-time Job function Information Technology #J-18808-Ljbffr

Vacancy posted 1 day ago
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