Guest Experience Manager - Full Time

Benefits 401(k) matching Bonus based on performance Dental insurance Employee discounts Flexible schedule Health insurance Paid time off Training & development Vision insurance Be part of a team that encourages growth, has fun and builds relationships Free Monthly Massages and Facials Medical Benefits available – Medical, Dental, Vision 401k with up to 4% matching Employee Assistance Program – Massage Heights Family Fund Job Summary We are seeking a Guest Experience Manager to join our team. The ideal candidate will have a passion for hospitality and providing exceptional customer service. This role involves interacting with guests, handling reservations, and ensuring a positive experience for all visitors. Compensation & Schedule We offer competitive compensation with $1 hourly increases every 6 months with exceptional performance & attendance. Our ideal candidates have a very flexible schedule. Candidates must be able to work 4-5 shifts per week, with these being a mix of weekday evenings, mornings, and weekends. These shifts will be clarified over the next several weeks as our company grows. This person must be able to commit to 30-35 hours per week. Responsibilities Ensure every Guest receives Five Star Service by providing a friendly, helpful, clean, and professional environment Greet Guests and Members with warm, welcoming, and positive energy Answer phones and book appointments with fantastic phone etiquette, including upbeat tone and articulation Build rapport with Guest and Members Present/sell membership programs to new Guests and nonmembers Retain Members by providing an excellent Guest experience Achieve individual and Retreat goals Requirements Must have reliable transportation to commute between both of our locations Must have outstanding customer service and problem-solving skills Must have a positive attitude and mature temperament Must have friendly and professional phone etiquette Must have the ability to objectively receive feedback and integrate it into your work Must have hospitality experience Must have the flexibility to work a non-traditional schedule Ability to multitask and work in a fast-paced environment #J-18808-Ljbffr Heights Wellness Retreat