HELOC Operations Manager - In Office / Paramus, NJ or Houston, TX

HELOC Operations Manager - In Office / Paramus, NJ or Houston, TX

Longbridge Financial has launched HELOC For Seniors® — a first-of-its-kind home equity line of credit (HELOC) designed for homeowners 62+. This isn't just another HELOC; it's a game-changer, helping to transform how seniors access the wealth in their homes on terms designed for them. Due to a very successful initial launch and overwhelmingly positive market response, we're actively recruiting and forming a team of seasoned HELOC professionals ready to take this to the next level as we continue our expansions.

If you're building your career in the HELOC space and are ready for a new, meaningful challenge, this is your opportunity to make a significant impact — with one of the nation's leading forces in senior home equity solutions.

At Longbridge, you'll have the support of a trusted national lender and servicer, along with the chance to shape growth, impact lives, and redefine what home equity means for today's older homeowners.

Bring your expertise. Expand your influence. Be part of something truly revolutionary in home equity lending.

Job Description

The HELOC Operations Manager is a newly created, hands‑on leadership role responsible for building and leading the Company's Home Equity Line of Credit (HELOC) operations from inception through growth. This role will initially function as both an individual contributor and department leader, personally performing HELOC loan intake, processing, and operational functions while simultaneously designing scalable processes, controls, and infrastructure.

As HELOC volume expands, the Operations Manager will be responsible for hiring, training, and developing staff, progressively transitioning from direct production work to full operational oversight. This position owns the end‑to‑end operational performance of the HELOC business, including efficiency, quality, compliance, risk management, vendor oversight, and team development.

The ideal candidate is a highly trusted, adaptable, and execution‑focused leader who thrives in building something new, is comfortable with ambiguity, and brings both deep HELOC operational expertise and a pragmatic, roll‑up‑your‑sleeves mindset.

Primary Job Duties:

• Build the department from ground up and often doing the line level roles as volume dictates
• As the business grows, hire and manage direct reports to maximize productivity, ensure efficient operations, appropriate controls, effectiveness and efficiency
• Build capacity plans based on growth, job descriptions as new roles are added, and assist in developing training materials aligned to expected growth and production volumes
• Manages and performs the loan intake and processing of HELOC loans, including gathering supporting loan documents, clearing conditions for loan closing and preparing loan closing documentation during the early stage startup of the group. Later transition responsibilities as volume and staffing increases
• Monitor team performance, coaching, mentoring, training, assuring compliance with regulatory requirements and internal policies
• Appraise performance and provide recommendations for promotion, disciplinary action and termination, as appropriate
• Communicates, coordinates, coaches and reviews direct reports to ensure efficient operations, appropriate controls and appropriate levels of productivity and effectiveness.
• Monitors and evaluates HELOC pipeline to ensure quality loan pipeline that drives profitability while managing appropriate levels of risk
• Leads the daily operations of HELOC intake and processing to include strategic planning and productivity control to achieve stated monthly goals
• Develop policies and procedures for the department which will include testing and review of policies and procedures for compliance
• Initiates projects and manages implementations that result in expense reductions and/or improved service and support
• Partner with Retail and Wholesale Departments, and Sales Managers, to manage HELOC product, process, procedures and the ongoing evaluation of trends, competitor programs, and internal stakeholder needs.
• Manages vendor relations required to support various services for HELOC loans (e.g. underwriting, flood, appraisal, title, etc.).
• Create and maintain a culture of compliance and manage risk appropriately including but not limited to considerations related to Fair Lending, HMDA, RESPA, and CFPB.
• Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Additionally, all employees must follow policies and procedures to minimize risk by exercising judgment, raising questions to management, and adhering to policy guidelines.

Qualifications

• Working in office. Houston, Texas or Paramus, New Jersey is highly preferred.
• Prior experience in hiring, developing and managing employees either in person or remotely is essential for the success of this role.
• Five years of experience in HELOC field, demonstrating a solid understanding of both HELOC lending and the management of mortgage operations.
• Working closely with various departments within Longbridge, as well as external partners /vendors
• Operations experience working with Independent Mortgage Bankers (IMBs) is preferred
• Strong proficiency in PC applications, including Word, Excel, PowerPoint and MS Outlook, is essential.
• Produce, read, analyze, and interpret a variety of procedures, manuals, policies, and regulations to ensure compliance and operational efficiency.
• Experience with AI applications, particularly in assisting with the development and implementation of process automation.
• Experience using MeridianLink Loan Origination System (LOS) preferred
• Above average oral and written communication skills are crucial for success in this role, alongside strong customer service and analytical skills
• The ideal candidate is a person who not only excels in their current tasks but is also a forward thinker, always seeking ways to improve and innovate within the team

Additional Information

• Working in a growing and dynamic industry
• Full benefits: Medical, Dental, Vision, FSA/HSA, and wide array of voluntary products and discounts
• 401(k) with company match
• Paid time off
• This is an exempt role
• Target base salary range is 125 - 150K, which is based on various factors including skills and work experience.
• In addition to base salary, this role is eligible for a competitive additional compensation program via annual bonus that is based on individual performance.
• LBF is an EEO/AA/Vet/Disabled Employer
• Please note that salaries that are estimated on various job sites may not reflect the actual compensation. Job sites, set the estimated salary, not Longbridge Financial.