Senior Technical Account Manager

The Judge Group is currently seeking a Senior Technical Account Manager with an active Top secret clearance to support a classified customer in Washington, DC.


Key Responsibilities:

• Serve as the primary technical point of contact for key agency-wide clients, establishing and maintaining strong relationships to become a trusted advisor.

• Understand clients' business objectives, IT infrastructure, and security requirements to effectively align solutions with their needs.

• Conduct in-depth technical presentations, product demonstrations, and training sessions to showcase the value and capabilities of our products and services.

• Collaborate with cross-functional teams, including sales, customer success, and product management, to ensure successful implementation and adoption of our solutions.

• Proactively identify opportunities to expand product usage within client organizations, driving upsells and renewals.

• Provide advanced guidance and troubleshooting assistance to clients, addressing technical challenges, and ensuring smooth operation of our solutions.

• Act as a customer advocate, relaying feedback, feature requests, and enhancement opportunities to the product and engineering teams.

• Stay up to date with industry trends, emerging technologies, and competitive landscape to maintain a deep understanding of the security and IT landscape.

• Contribute to the development of technical account management best practices, tools, and processes to enhance customer success and team efficiency.

• Identify areas of growth and expansion for the Technical Account Management team, working closely with the sales team to identify new business opportunities.

• Other duties as assigned.

• 6+ years of combined experience within the cybersecurity or IT industry, preferably in a federal or enterprise software environment; With 4+ of those years' proven experience in a technical account management or customer-facing role.

• Strong technical background and understanding of IT infrastructure, security technologies, and networking concepts.

• Strong problem-solving and analytical skills, with the ability to quickly understand and resolve technical issues.