Director, Application Support SGAM

Director, Application Support SGAM

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Purpose As Director, Application Support Asset Management, you will play a pivotal leadership role in ensuring the stability, reliability, and continuous improvement of mission-critical applications that support the end-to-end investment lifecycle within Scotia Global Asset Management (SGAM). This role will own production support across SGAM's full technology stack spanning front-office order management and execution, middle-office compliance and risk, and back-office settlement and fund accounting. You will serve as the senior escalation point for all critical application incidents, partnering with investment teams, operations, technology, and vendor partners to minimize disruption and drive a culture of operational excellence. This is a high-impact, high-visibility role that requires a rare combination of deep asset management domain expertise, hands-on technical proficiency across databases and cloud infrastructure, and the leadership presence to manage demanding stakeholders effectively as critical issues arise. You will collaborate with senior stakeholders across business and technology, lead large cross-functional support teams, and drive continuous improvement at scale all while fostering a culture of accountability, innovation, and inclusivity.

What You'll Do

• Application Support Leadership
• Trade Lifecycle & Domain Expertise
• Database & Business Intelligence Support
• Cloud Infrastructure & Architecture
• Stakeholder Management & Communication
• Leadership & Talent Development
• Continuous Improvement & Governance

What You'll Bring

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or a related discipline.
• 10+ years of experience in technology roles within asset management, capital markets, or financial services, with a minimum of 4 years in a senior leadership capacity overseeing application support or production engineering teams.
• Proven track record of managing large-scale application support functions in regulated financial environments, with demonstrated ability to maintain stability under pressure.
• In-depth, hands-on knowledge of the full investment trade lifecycle front office (order management, execution), middle office (compliance, risk, performance), and back office (settlement, fund accounting, reconciliation).
• Strong proficiency in SQL query analysis, performance tuning, and troubleshooting on SQL Server and Oracle, with the ability to independently write and interpret complex queries, stored procedures, and execution plans.
• Demonstrated experience supporting and troubleshooting Power BI and MicroStrategy environments in a production context, including data refresh failures, model issues, and user access governance.
• Hands-on experience with production workloads on Google Cloud Platform (GCP), GCVE, and Microsoft Azure, including familiarity with cloud-native observability and monitoring tooling.
• Exceptional communication, stakeholder management, and leadership skills, with a proven ability to manage complex, high-pressure relationships including senior business executives and investment professionals during critical incidents.
• Strong problem solver with demonstrated analytical capabilities and the ability to remain calm and decisive under time-critical conditions.
• Excellent organizational skills with strong attention to detail and a continuous improvement mindset.
• Curious and collaborative mindset with a drive to automate, simplify, and reduce operational risk.

Interested? If your experience is closely related but doesn't align perfectly with every qualification, we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank! At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That's why we work to grow and diversify talent and engage employees in a performance-oriented culture. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.