Service Advisor - Fowler Toyota Tulsa

Service Advisor - Fowler Toyota TulsaFowler Toyota of Tulsa - Tulsa, OK 74145OverviewPosition Type Full Time Category AutomotiveDescriptionAutomotive Service Advisor – Fowler Toyota TulsaIf you can make customers feel welcome and confident that their needs are being met, then Fowler Toyota Tulsa may be your next career home. We need more than a Service Advisor; we need an expert in customer service—someone who is equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service technicians. Required hours are Monday - Saturday from 9:00 am to 7:00 pm with a day off during the week.Job ResponsibilitiesAttitude is everything—greet service department customers promptly and courteouslyListen to each customer and clearly articulate repair needs to techsUpsell recommended/additional services using low-pressure, high-integrity methodsProvide accurate estimates of repair/maintenance costsAdherence to dealership policy on customer vehicle care and operationFollow up on each repair and keep customers informed of progressInspect repair quality and ensure that all work is completeNotify customers when vehicles are ready for pick upReview and explain repairs and associated costs with customers; and perform an active deliveryHandle minor customer concerns and complaintsKeep Service Manager informed of all problems and potential problemsMaintain Customer Satisfaction Index (CSI) scores in accordance with dealership standardsRequirementsValid Driver's License and MVR acceptable to our Insurance CarrierPhysical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.Language SkillsAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.CompensationCompensation is based on experience and is highly competitive in the marketplace.What We OfferPerks & BenefitsFowler offers medical, vision, dental, life, & disability insurances. Fowler has a 401K employer matching plan, Paid Time Off, Volunteer Paid Time Off, Paid Holidays & Parental Leave. Fowler also offers its employees access to an employee assistance program. Fowler offers job specific education to include student sponsorships, internships, manufacturer and dealership training with Graduate & Tool Incentive programs.The Fowler StandardThis is what drives us. being friendly, helpful, honest and fairThe Mission of FowlerThe mission of Fowler is to grow our business by earning the respect, trust and loyalty of our customers through our employees.The Vision of FowlerFowler's vision is to be the dealer of choice in the communities we serve. We will do this by providing exceptional products, services, and superior customer service.Our dedication to the development and advancement of our people, technology and systems will help us get there together.Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate employees on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.