VP of Delivery

Role Description

The VP of Delivery owns the end-to-end customer experience: proof of concepts, onboarding, production operations, reliability, support, and the human relationships that turn a first deployment into a long-term partnership. This is not a SaaS-style "customer success" role — it is a delivery leadership role for a high-reliability managed service. The person in this seat is accountable for whether our customers' agentic AI workloads stay up, stay secure, and stay aligned with the commitments we made to them.

What you'll own

• Customer outcomes: Every customer's production health, renewal posture, and reference-ability.
• Reliability as the customer experiences it: SLO commitments to customers, incident response, change management, and the operational rituals that keep customer workloads running.
• The delivery org: Customer engineers, TAMs, and the operations function that runs the managed service.
• Customer compliance enablement: Ensuring our product and delivery actively help customers maintain their compliance posture.
• The feedback loop into Product and Engineering: Being the highest-fidelity signal in the company about what our customers actually need next.

Qualifications

• Mindset: Own the customer's success as if it were your own business.
• Customer-obsessed, not customer-pleasing: Willing to tell a customer "no" when "yes" would set them up to fail.
• Operator's instinct: Drawn to the dashboard, runbook, and postmortem.
• Orchestrating us internally for the customer’s best: Ensuring collaboration across teams.
• Comfortable with regulated reality: Efficiently managing change advisory boards and auditor questions.
• Bias toward systems over heroics: Fixing systems when issues arise.
• Builder, not administrator: Energized by writing the playbook.

Requirements

• Experience running a high-reliability managed service for regulated or security-sensitive customers.
• Background in SRE, platform engineering, or solutions architecture.
• Experience leading delivery, customer engineering, TAM, or managed-services organizations at a company selling to regulated enterprises.
• Familiarity with multiple compliance regimes: SOC 2, ISO 27001, HIPAA, FedRAMP, DORA, EU AI Act, or equivalents.
• Experience building and scaling a delivery organization through a stage transition.
• Knowledge of technologies: GCP, AWS, Azure, K8s, Go, Helm, Kustomize, Crossplane, Java, Scala, Akka Libraries.

Nice to have, not required

• Recent, hands-on exposure to AI / agentic systems in production.
• Experience with distributed systems, event-driven architectures, or actor-model platforms.
• Exposure to data residency / international transfer regimes (GDPR, UK GDPR, Schrems II realities).

Logistics

• Location: Remote – US, Canada, European-based.
• Compensation: Base + variable + equity.
• Travel: Expect meaningful customer-site travel, especially in the first year.
• Start: Immediate need; the right person will start ASAP.

Benefits

• A transparent, distributed work environment with a strong focus on work-life balance.
• Challenging work that interacts with innovative applications used by millions.
• A collaborative culture that attracts the "brightest minds" in the technology community.

Our Core Values

• We’re Authentic: Valuing transparency and genuine communication.
• We’re Customer-Focused: Prioritizing customer outcomes above all else.
• We’re Nonconventional: Embracing fearless innovation and alternative approaches.
• We’re Persistent: Valuing excellence through continuous experimentation and courageous problem-solving.

Equal Opportunity Employer

Akka is committed to fostering a diverse and inclusive workplace, welcoming individuals from all backgrounds and experiences. We celebrate differences and provide equal opportunities for all employees.