Assistant Executive Director - Senior Living

Job Description

Job Description

True Connection Communities (TCC) is a rapidly growing Senior Housing platform focused on the Active Adult and Independent Living segments of the business. At TCC, every day is an opportunity at our Senior Living Community for all our team members to make lasting connections with each other, residents, and resident’s families in a profound and personal way. Team members serve as a bridge between the residents, families, and the company allowing us to provide the absolute best experience for all. At True Connection Communities, you’ll find opportunities to impact lives whether you have direct contact with residents, or support or lead someone who does. For more information on True Connection Communities visit

The Assistant Executive Director’s (AED) primary responsibility is to assist in the operations of the Senior Living community by helping to manage the operations and management of the workforce. The AED will also support the Executive Director in other management responsibilities as directed. An AED role exists in a community which has more than 150 units.

Duties and Responsibilities

• Works collaboratively with Executive Director and other department heads to create a positive, hospitality-oriented atmosphere for all associates and residents.
• Gives exceptional customer service to residents and visitors, from providing a pleasant greeting to maintaining professionalism and composure in more challenging situations.
• Responsible for coding, auditing, and submitting invoices for payment accurately and in a timely manner.
• Enters, processes, reviews and distributes resident bills accurately and in a timely manner.
• Provide month-end financial statement variance explanations and other analytical reports as needed.
• Responsible for the payroll function for the community.
• Assist Executive Director with capex management and overall budget adherence.
• Oversee the community hiring, onboarding, and personnel files at the community.
• Works with the Executive Director to effectively train, coach, reward and discipline all subordinates in a timely manner.
• Understands and follows all emergency and safety practices and procedures.
• Communicates effectively with Executive Director, associates, residents, families and third-party vendors.
• Oversee the community Concierge department, including reviewing schedule, hours and performance of associates.
• In the absence of the community Executive Director, will function as Director in charge of the community.
• Recognizes and fosters a sales-oriented culture by participating in and contributing toward the sales and marketing efforts of the community, including assisting at events when needed.
• Completes all departmental-related reports in an accurate and timely manner.
• Attends and actively contributes relevant departmental information at daily Stand-Up Meeting.
• Attends and actively participates in company-hosted webinars, on-site meetings, regional meetings and national meetings as scheduled.
• Participates in the Manager-on-Duty program, including covering weekends on a rotating basis, as assigned by the Executive Director.
• Performs other duties as assigned.

Qualifications

• Must possess a high school diploma or equivalent. Associates degree or above preferred
• Must possess successful, progressive experience in bookkeeping/accounting and a minimum of three (3) years’ experience in a supervisory capacity.
• A valid driver’s license, clean driving record, and automobile insurance.
• Must possess strong organizational and problem-solving skills.
• Knowledge of payroll and benefits systems as well as knowledge of accounting systems (accounts payable/accounts receivable /GL).
• Communicates effectively with Executive Director, staff, residents, prospects and vendors.
• Exhibits excellent customer service to residents, families and prospects and
• promotes the community in a positive manner.
• Knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint) as well as familiarity with Internet and its search tools.
• YARDI experience required

Benefits

• Medical/Dental/Vision Insurance, Health Savings Account (HSA) & Flexible Spending Account (FSA)
• Paid Parental Leave, Short-term & Long-term Disability
• Industry-leading PTO
• Paid Holidays
• 401k program; Including match
• Tuition reimbursement
• Employee Assistance Program (EAP)
• Employee/Resident Referral Bonuses

Working Conditions

The Assistant Executive Director works in a professional office environment. The AED routinely uses standard office equipment such as computers, phones, printers, scanners, photocopiers, and filing cabinets. The AED also works within the Senior Living Community, where there may be possible exposure to communicable diseases and infection, exposure to latex, possible exposure to blood-borne pathogens, possible exposure to various chemical, infectious, or biological hazards, and possible exposure to pets. Occasional weekend, holidays, evening or night work may be necessary to maintain critical business operations.

We are an Equal Employment Opportunity Employer M/F/D/V. We are committed to equal employment opportunity to all qualified persons, without regard to race, color, religion, creed, ancestry, national origin, age, gender, gender identity or expression, marital status, disability, or other protected status, as established by Federal or State laws.

We comply with the Americans with Disabilities Act (ADA), to provide reasonable accommodations for persons with disabilities.

We are a Drug-Free/Smoke-Free Workplace.