Commercial HVAC Dispatcher

Job Description

Job Description

Join a Team That Doesn't Just Dispatch. We Solve Problems.

We're looking for an organized, detail-oriented Commercial HVAC Dispatcher to join our growing operations team.

This is more than a scheduling position. Our dispatchers are the central hub of our operation, coordinating technicians, managing emergency service calls, communicating with customers, and making the decisions that keep our business moving efficiently every day.

If you enjoy solving complex problems, thinking several steps ahead, and working in a fast-paced environment where no two days are the same, we'd like to meet you.

What You'll Do

• Dispatch and route HVAC technicians throughout assigned territories.
• Build efficient daily schedules that maximize technician productivity and minimize drive time.
• Coordinate emergency service calls with urgency and sound judgment.
• Communicate professionally with technicians, customers, account managers, vendors, and internal departments.
• Monitor work orders from creation through completion.
• Update work order statuses and documentation accurately and in real time.
• Coordinate purchase orders,, access requirements, crane scheduling, and other logistical needs when required.
• Identify scheduling conflicts before they impact our customers.
• Maintain thorough and accurate documentation on every work order.

What We're Looking For

• Strong organizational and time management skills.
• Excellent verbal and written communication.
• Critical thinking and problem-solving abilities.
• Strong routing and geographical awareness or the ability to quickly develop those skills.
• Attention to detail and a commitment to accuracy.
• Ability to prioritize multiple responsibilities while remaining calm under pressure.
• Strong computer skills and the ability to learn multiple software platforms.
• A positive, team-oriented attitude with a willingness to learn and adapt.
• Previous dispatch, logistics, scheduling, routing, HVAC, or service industry experience is preferred but not required for the right candidate.

You May Be a Great Fit If...

• You enjoy solving complex scheduling and routing puzzles.
• You naturally think several steps ahead instead of simply reacting to problems.
• You communicate proactively and understand that good communication prevents chaos.
• You pay attention to details because you know small mistakes can create major operational issues.
• You take ownership of challenges and work toward solutions.
• You remain calm when priorities change throughout the day.
• You understand that exceptional dispatching isn't about moving technicians from one job to another.

What We Offer

• Competitive pay based on experience.
• Paid training and ongoing development.
• Opportunities for growth and advancement.
• A supportive leadership team that values communication, accountability, and continuous improvement.
• A collaborative environment where your ideas matter and your contributions make a real impact.

If you're looking for a career where every day brings a new challenge and your decisions directly contribute to the success of our technicians, customers, and team, we'd love to hear from you.