178998: Director of IT — POS & Operations Systems

Client is one of the fastest-growing express car wash brands in the country. With 250+ locations and an aggressive expansion trajectory, client is building the technology infrastructure to match client’s ambitions — and client is looking for the right IT leader to help client get there. This is a rare opportunity to shape the tech stack of a high-growth consumer brand from the inside. About the Role As Director of IT for POS and Operations Systems, candidates will own the full lifecycle of two mission-critical platforms: client’s next-generation Point of Sale system and client’s Tunnel Controller System. Candidates will lead both an internal engineering team and a 3rd party development partner, reporting directly to the CIO. This is a builder role — candidates will be creating systems, processes, and teams that will power Client operations for years to come. Responsibilities Program Leadership and Strategy Own the full program lifecycle for POS and TCS — from discovery and architecture through deployment and postlaunch optimization. Define and maintain the technology roadmap, program milestones, and success metrics in alignment with Client’s growth strategy. Establish governance frameworks, change management protocols, and phased rollout sequencing across all locations. Serve as the primary technology liaison to the CIO and senior leadership, delivering clear executive-ready updates on program health, risks, and decisions. Team and Vendor Leadership Build, lead, and mentor Client’s internal engineering team — defining team structure as the organization scales. Manage a 3rd party development partner with rigor — setting SLAs, reviewing deliverables, and driving accountability to timelines and quality standards. Align internal and external teams on shared architecture standards, sprint cadences, and integration protocols. Drive a high-performance culture: rapid iteration, clear ownership, and relentless focus on uptime and reliability. Systems Development and Engineering Oversee architecture, development, and QA of the POS platform — including payment processing, membership/loyalty integrations, and real-time reporting. Drive engineering of the Tunnel Controller System, including hardware-software integration, conveyor logic, sensor management, and wash sequencing. Ensure systems are purpose-built for reliability and resilience across a high-volume, distributed fleet of car wash locations. Define API standards and integration patterns for communication between POS, TCS, and Client’s back office and analytics systems. Enterprise Rollout Across 250+ Locations Design and execute a phased deployment strategy across Client’s full location footprint, minimizing operational disruption at each site. Develop site readiness checklists, staff training programs, and onsite support protocols for installation crews. Establish rollback and contingency procedures for each deployment wave. Partner closely with Client’s operations, facilities, and field teams to ensure seamless go-lives. Security, Compliance and Ongoing Support Ensure POS systems comply with PCIDSS, EMV, and all relevant data privacy regulations. Define cybersecurity standards for edge devices, site-level networking, and remote system access. Establish monitoring, alerting, and uptime SLA targets across the entire technology fleet. Qualifications 8 plus years of IT leadership, including managing multidisciplinary engineering teams. Demonstrated success leading large-scale technology rollouts across distributed, multi-site operations. Prior experience with POS platforms and payment processing ecosystems. Proven track record managing and holding accountable 3rd party development vendors. Strong grasp of hardware-software integration, edge computing, and distributed systems. Exceptional communicator — comfortable from the tunnel floor to the boardroom. Required Skills Experience with tunnel controller systems, industrial automation, or OT/ICS environments. Background in retail, hospitality, or high-throughput service operations. Familiarity with PLC programming, conveyor control logic, or sensor integration. Experience with IoT fleet management and remote diagnostics at scale. PMP or equivalent program management certification. Experience in multi-unit consumer brand or franchise environment. Equal Opportunity Statement Client is committed to diversity and inclusivity in the workplace. #J-18808-Ljbffr PTR Global