Special Service Task Coordinator

Role Description

The Special Service Task Coordinator (Remote) is an individual contributor who coordinates with service site managers within their region to ensure the safe, timely, cost-effective replacement of main components. This role works in collaboration with internal organizations to remove roadblocks to efficient, consistent replacement execution and will also identify and implement process improvements.

• Standard plans for main component replacement prepared and utilized for the whole region.
• Regular information exchange with sub-regions and key stakeholders to continuously improve the replacement process.
• Regular reporting to management on replacement execution.
• Replacement execution performance monitored, and concepts/tools updated and improved.
• Build relationships with vendors and key internal contacts.
• Technical planning as SMA for Main Component exchanges.
• Liaise with internal departments to ensure field execution, define work content and schedules with external partners/subcontractor, forward WO to dispatcher for final planning and execution.
• Capture main component replacement performance.
• Support site managers in replacement execution.
• Ensure proper processes are being followed by replacement teams.
• Capture opportunities for efficiency improvements.
• Prioritize replacements within sub-region.
• Identify major drivers of replacement delays and implement solutions.
• Support Site Manager coordination between internal organizations (supply chain, resource, etc.).

Qualifications

• Bachelors degree is beneficial in relevant field (ie. Business Analytics, Industrial Engineering, Supply Chain, Data Analytics).
• 2+ years related experience (ie. Resource Management, Operations Management, Technical Planning).
• Experience supporting main component replacements in their region.

Requirements

• Project management skills.
• Ability to build execution plans.
• Manage work remotely.
• Establish safe standards of execution.
• Lead by guiding and motivating the team.
• Balance competing priorities.
• Good experience in a technical service environment with focus on planning & execution.
• Good IT skills and experience with information processing in databases and planning tools.
• Methodical and detailed working approach.
• Self-organization and good time management.
• Effective communication skills.
• Good facilitation and presentation skills on Management level.

Benefits

• Salary range based on experience is $70,720 to $85,000.