Professional Services Operations Coordinator

Role Description

We are looking for a highly organized and detail-oriented Professional Services Operations Coordinator to support our Training, Resource Management, Project Administration, and Professional Services Operations activities across international teams.

Responsibilities

• Training Operations
  • Coordinate training schedules with trainers, customers, and partners based on training requests and public training plans.
  • Process online training requests, create orders, complete related documentation, and manage associated administrative tasks.
  • Collaborate with responsible teams to publish training calendars on websites and partner portals.
  • Provision and maintain training environments using Skytap and coordinate issue resolution with relevant teams.
  • Administer Litmos, including updating partner records, maintaining training calendars, and generating training certificates.
  • Support partner and implementation professional certification processes.
  • Manage administrative tasks related to training delivery, including work authorization processing, assignments, parent project setup, planning, and vendor and customer invoicing.
• Resource Management
  • Support resource scheduling and assignment creation.
  • Create work authorizations and budgets for subcontractor resources and ensure projects are properly shared with assigned personnel.
  • Assist subcontractors with timesheet submission, expense reporting, invoicing, and general administrative inquiries.
  • Coordinate subcontractor onboarding and offboarding activities, including contract requests and account creation.
• Project Administration & Invoicing
  • Coordinate special billing projects and request manual invoices from Project Accounting when required.
  • Review and approve vendor invoices while coordinating with Accounts Payable to ensure timely processing and issue resolution.
  • Support customers and internal finance teams with invoice-related questions, including timesheets, budget utilization, and remaining project balances.
  • Participate in regular project reviews and collaborate with Project Managers on expired projects, order amendments, project corrections, conversions, and administrative updates.
  • Review customer orders and submit them for processing.
• Sales & Professional Services Support
  • Create opportunities and quotations in Salesforce upon request from Services Leaders and Project Managers.
  • Support the creation of Statements of Work and related project documentation.
  • Coordinate approval workflows and legal requests.
  • Provide operational and administrative support for Professional Services projects and training engagements.

Qualifications

• Previous experience in project coordination, operations, professional services administration, training operations, or resource management.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities and coordinate activities across international teams.
• Experience working with customer-facing and cross-functional processes.
• Excellent communication and stakeholder management skills.
• Comfortable working with administrative systems and business applications.
• Experience with Salesforce, Litmos, or Skytap is considered an advantage.
• Proficiency in English, both written and spoken.

Requirements

• Remote-first, international delivery environment with strong peer support.
• Exposure to complex enterprise customers and real-world identity security challenges.
• Competitive compensation and benefits, plus clear growth opportunities.

Company Description

One Identity enables organizations of all sizes to better secure, manage, monitor, protect, and analyze information and infrastructure to help fuel innovation and drive their businesses forward. With team members around the globe, we intend to continue to grow revenues and add value to customers.

When you join our team, you will have the opportunity to build and develop products at a scale few others can provide. Our product portfolio serves a large base of customers and we are addressing the strategic imperatives for enterprise businesses. Working with some of the most talented employees the industry has to offer, we provide enhanced career opportunities for team members to learn and grow in a rapidly changing environment.