Inside Sales Account Manager

Inside Sales Account Manager

Addison Group is partnering with our client to identify an Inside Sales Account Manager to join their growing team. This role is ideal for a customer-focused professional who enjoys building relationships, managing accounts, and supporting sales operations in a fast-paced environment.

The Inside Sales Account Manager will serve as a primary point of contact for customers, providing product guidance, processing orders, preparing quotes, and coordinating with internal departments to ensure a positive customer experience. The ideal candidate will be organized, proactive, and capable of balancing multiple priorities while maintaining a high level of service.

Key Responsibilities:

• Manage and support a portfolio of existing customer accounts across multiple markets.
• Respond to customer inquiries regarding products, pricing, order status, and general account information.
• Process customer orders accurately through the company's internal systems.
• Prepare and maintain product quotations while ensuring pricing accuracy.
• Direct sales opportunities and customer requests to the appropriate internal resources when needed.
• Monitor shared communication channels, including inbound emails and phone inquiries, and provide timely responses.
• Collaborate with departments such as operations, accounting, marketing, and sales to resolve customer needs and support business objectives.
• Assist in developing account growth strategies and identifying opportunities to increase customer engagement.
• Research and resolve customer concerns while maintaining a high level of professionalism.
• Educate customers on available products, features, and solutions to help meet their business needs.
• Provide sales support activities, including occasional outbound customer outreach.
• Maintain accurate customer records and documentation within company systems.
• Perform additional administrative and account management duties as assigned.

Qualifications:

• High school diploma or equivalent required.
• 1-5+ years of experience in account management, customer service, inside sales, sales support, or order processing.
• Proficiency with Microsoft Office applications, including Excel, Outlook, and Word.
• Experience utilizing ERP or order management systems for customer order entry and tracking.
• Manufacturing industry experience is a plus but not required.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Excellent verbal and written communication skills.
• Demonstrated problem-solving and critical-thinking abilities.
• Detail-oriented with a commitment to accuracy and follow-through.
• Ability to work effectively both independently and as part of a collaborative team environment.
• Customer-focused mindset with a passion for delivering exceptional service.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.