Operations Specialist

Operations Specialist

As an Operations Specialist within our Core Operations Department, you will play a pivotal role in ensuring the smooth functioning of our operations related to money movement with our custodians, account maintenance, opening new accounts, and maintaining exceptional communication standards. Your ability to collaborate as a team player will be critical in delivering high-quality service to our clients. Duties may fluctuate with seasonal volumes, market volatility, and team coverage, so flexibility and adaptability are critical. Occasional overtime may be required. Attention to detail, taking initiative and being proactive, successful problem solving, and consistent follow-through are essential to be successful in this role.

Primary Responsibilities

• Consistently deliver high-quality service to maintain the firm's service standards and exceed client expectations.
• Collaborate effectively with colleagues within the Client Service Department and across departments to support shared objectives.
• Contribute to a positive team environment by sharing knowledge, best practices, and insights.
• Communicate clearly and professionally with clients, custodians, and internal stakeholders via phone, email, and other channels.
• Provide timely and accurate information to resolve inquiries, address issues, and offer updates on account statuses.
• Proactively anticipate and resolve complex situations, identifying potential issues before they arise.
• Model the firm's core values in both words and actions.
• Complete individual Associate Goals with a high level of quality and timeliness, supporting the execution of broader departmental Team Plans.
• Provide comprehensive operational support to advisors and clients, including—but not limited to—accurate and efficient processing of monetary transactions, account maintenance, DocuSign routing, case creation, and new account requests.
• Serve as a liaison between custodians, advisors, and clients by researching and resolving custodial issues in partnership with internal teams.
• Continuously seek opportunities to improve processes and drive operational efficiencies.
• Actively pursue professional development through job shadowing, training, and other educational opportunities.
• Produce on-demand and scheduled reporting for advisors and clients as needed.
• Participate in team meetings, training sessions, and committee work as assigned.
• Manage and complete special projects throughout the year as required.

Qualifications

• Bachelor's degree in related field and 1+ years of operations and/or client service experience; OR High School Diploma and 3+ years of working in financial services or related field.
• Strong attention to detail and accuracy
• Excellent organizational and time management skills
• Ability to handle multiple priorities in a deadline-driven environment
• Proficiency in Microsoft Office Suite (especially Excel, Outlook, Word)
• Strong written and verbal communication skills
• Comfortable working with databases, workflow systems, and CRMs (e.g., Salesforce, Tamarac, etc.)
• Client-service mindset and collaborative attitude
• High level of integrity and discretion, especially when handling sensitive information
• Willingness to learn and take initiative
• Problem-solving skills with a proactive approach
• Familiarity with financial custodians (e.g., Fidelity, Schwab, Pershing) is a plus
• Experience with DocuSign, digital forms, or workflow tools is a bonus
• May require occasional overtime or flexibility during high-volume periods

This position is a non-exempt position. The annualized base pay range for this role is expected to be between $53,000 - $56,000 base salary compensation range. Actual base pay may vary based on factors including, but not limited to, experience, subject matter expertise, geographic location where work will be performed, and the applicant's skill set. The base pay is just one component of the total compensation package. Other rewards may include an annual cash bonus and a comprehensive benefits package, including but not limited to medical, dental, vision, life insurance, and 401(k). Please note that the job title is subject to change based on the selected candidate's experience and education.

Focus Partners is an organization of wealth, asset, and business management resources that brings strength, innovation, and partnership to client relationships. Through a comprehensive range of services, Focus Partners supports clients at every stage of life, helping them manage their financial future. Focus Partners uses research-backed investment strategies to create custom-built portfolios and delivers personalized wealth planning solutions to clients in all 50 states. Focus Partners is part of Focus, a leading financial services firm comprised of wealth management, family office, and business management services.

Focus is a leading financial services firm comprised of integrated wealth management, family office, and business management services. Blending deep expertise and expansive resources with a boutique, client-first fiduciary philosophy, Focus helps individuals, families, and institutions navigate complex financial situations with highly personalized solutions tailored to their unique needs.

EEO Statement: Focus is an equal opportunity employer and bases its employment decisions on the employee or candidate's skillset, and without regard to an employee or candidate's race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by local, state and/or federal law.

Focus complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact View email address on click.appcast.io

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For Montana Applicants: If hired, the employment relationship is governed by the Wrongful Discharge from Employment Act. Mont. Code Ann. Section 39-2-901.

For Rhode Island Applicants: Focus is subject to Chapters 29-38 of Title 28 of the General Laws of Rhode Island and is therefore covered by the state's workers' compensation law. If you willfully provide false information about your ability to perform the essential functions of the job, with or without reasonable accommodations, you may be barred from filing a claim under the provisions of the Workers' Compensation Act of the State of Rhode Island if the false information is directly related to the personal injury that is the basis for the new claim for compensation. The Company complies fully with the Americans with Disabilities Act.