Technical Support Engineer_Lead
Akaasa Technologies
Description
(position typically requires 6 years or more relevant experience)Technical Support Engineer work focuses on provide specialized technical assistance to dealers and Volvo Group stakeholders in order to facilitate resolution to complex product technical concerns and workshop tools. May provide onsite training for customer support personnel.. Lead level is a specialist in Technical Support Engineering, typically obtained through education and work experience (position typically requires 6 years or more relevant experience).
Provide technical support and technical problem solving on issues reported by the market. Visit markets and customers to support when there are reported technical problems. Conduct root cause analysis for product quality issues detected, define containment action when applicable and follow-up solution effectiveness. Utilize data acquisition and analysis tools.
Expert level knowledge necessary in data acquisition and data analysis in diagnosing truck issues. Expert level knowledge necessary in the design and development of Class8 Volvo and Mack truck powertrain, chassis, and electrical/electronic systems, as well as in-depth knowledge of Volvo and Mack truck troubleshooting & repair and NA workshop service practices.
To be successful in this role, we need someone who has expert level knowledge in the design and troubleshooting & repair of Class8 truck powertrain, chassis and electrical/electronic systems, as well as in-depth knowledge of NA workshop service practices. We would like for you to be both data and process driven with a continuous improvement mindset.
Report-to location is flexible to either Greensboro, NC, or Hagerstown, MD.
Vacancy posted 2 days ago
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