Patient Access Representative

Job TitleSchedule:Monday-Thursday 7am-7pmFriday 7am-2pmWhy Choose Us? NTOCollaborative Environment: Work alongside a passionate team of healthcare professionals committed to providing exceptional patient care. Your expertise will be valued and supported.Work-Life Balance: We understand the importance of balance in your life. Our flexible scheduling ensures you have time for what matters most to you.Competitive Compensation: Enjoy a competitive salary and benefits package that reflects your skills and dedication.Incredible Culture: Join a workplace that fosters fairness, teamwork, and a positive atmosphere. We believe in working together to create an uplifting environment for both staff and patients.Benefits:Healthcare Options: PPO, HDHP, and Surest plans with a $100/month tobacco-free discountDental & Vision Insurance401(k) with Annual Employer ContributionsAdditional Coverage: HSA/FSA, short- and long-term disability, life and AD&D, legal assistance, and moreEmployee Assistance Program (EAP): Employer-paid support for life's challengesGenerous Paid Time Off: Up to 2 weeks of PTO starting out. (Increases with tenure) 7 paid holidays + 2 floating holidaysEssential Duties and Responsibilities:The essential duties of the position include the following. Other duties may be assigned.Key Functions:Has to train in all areas: Check in/out, Chart Auditing, Call Center functions.Provides excellent customer service to patients by listening and appropriately serving patients.Contributes to an overall positive work atmosphere through actions and attitude.Relays relevant information to the appropriate internal staff.Follows practice procedures for appointment entry, check-in and/or check-out processes.Participates in office meetings and educational activities.Maintains work area in neat and orderly manner.Complies with HIPAA procedures.Other duties as assigned.Requirements:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Travel to all OTX locations is required. Cross-Training in different Patient Access functions is required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: High School Diploma, or general education degree (GED), or one to three months relates experience, and/or training or equivalent combination or education and experience. North Texas Orthopedics and Spine Center