Project Manager

Project Manager

American Concrete Products, a growing precast concrete manufacturer is seeking a Project Manager who will execute logistics and customer service function for Engineer-to-Order (ETO) products.

Primary Objective: Coordinate logistics between plants to ensure and timely flow of products to customers across multiple jobsites within a region.

Critical Job Functions:

• Establish the role of Project Lead and bridge communication between Operations Staff and Customer.
• Coordinates release work with Sales, Project Managers and Operations personnel to meet delivery schedules.
• Enter sales orders into ERP system, print and email delivery tickets, produce product labels and other yard/QC paperwork.
• Inspect product against release checklists, marshal staff and resources to ensure product readiness and on-time delivery.
• Make oneself available to be onsite at regional manufacturing facilities to oversee and direct load plans and execute schedule.
• Manage relationship with outside trucking broker(s) to maintain service quality, capacity, and freight budget.
• Address product quality or service gaps with Staff/Vendors and implement procedures to prevent future instances.
• Travels to Customer jobsites as needed for critical deliveries, inspections and provide product representation.
• Answer and return internal & external customer phone calls in a timely manner and handle issues swiftly and professionally.
• Balance relationships with Sales, Operations, and other Project Managers to achieve accountability and desired outcomes.

Attributes:

• Resourceful and information seeking, does not assume information will be provided to perform critical tasks.
• Demonstrate ability to problem solve, think quickly and respond to Customers in a timely manner.
• Displays a sense of urgency and professionalism when handling difficult Customer service issues or requests.
• Ability to schedule and execute complex activities across multiple sites.
• Ability to self-manage priorities and follow up with internal and external Customers.
• Displays pride in work product and work ethic, strives to meet or exceed expectations and achieve results.
• Self-starter who is engaged and interested in actively learning about the company's products and processes.
• Demonstrate enthusiasm and professionalism in every aspect of Customer and intercompany relations.
• Ability to interpret and present technical documentation (i.e. Construction Documents).

Performance Metrics:

• Customer Service: On-time Customer service issue case completion.
• Define and track completion turn-times for critical milestones (contract execution, submittals, production scheduling, delivery).
• Customer churn and retention (i.e. How well we managed the project and our ability to get the next order?)