Desktop Engineer

Data Center Support SpecialistThis position provides the highest level of support to end users by handling service requests that have been escalated by lower tiers. Support will be provided onsite, remotely, over the phone, or via email.Responsibilities:Serve as primary point of contact for technical issues related to the Data CenterWork quickly and efficiently under pressure and in situations of server/hardware failureRespond to service tickets and requests for assistance in the Data Center in a timely mannerWork closely with the customer and IT team to troubleshoot technical issues and determine the most efficient path to solving the problemMaintain a well-organized, orderly, clean data center and all associated work areasDeal with all hardware associated with the Data Center, including: Rack and stack servers, manage cabling activities, replace network cards, swap hardwarePlan and execute a Data Center move from start to finish Follow and update standard operating procedures to ensure efficient problem solvingParticipate in all manner of Desktop Support activities as necessaryQualifications:Degree in relevant computer-related field is helpfulExperience in dealing with problems at the intersection of hardware and softwareStrong troubleshooting and problem-solving skillsExcellent communication and ability to face off to customers Strong attention to detailWillingness to travel within the tri-state areaValid driver's license and carSix or more months of experience working in a data center is preferred