Front Office Manager

Guest Service Manager

A & R Hospitality Group is looking for a Guest Service Manager who can provide effective leadership and outstanding customer service.

About A&R Hospitality Group:

A&R Hospitality Management operates 19 hotels throughout the United States, totaling approximately 1,800 rooms and over $100 million in assets. The company partners with premium brands such as Marriott, Hilton, IHG, Wyndham, and Choice, as well as independent brands in six competitive markets.

The Guest Services Manager (GSM) works at the front desk of the hotel and provides leadership to the Front Desk and Breakfast team members as well as service to hotel guests and clients. The GSM reports to the General Manager and supervises all Front Desk and Breakfast activities, inventories and schedules, greets and checks in arriving guests, and checks out departing guests. The GSM performs all duties assigned by the General Manager including Manager on Duty when the General Manager is not on property. Additionally, the GSM provides excellent supervision to the team members, customer service to all guests, makes reservations for guests arriving on the same day or future dates, answers incoming phone calls, and responds to any guest inquiries or requests.

We are in search of qualified candidates who can excel at the following:

• Always maintain a professional appearance.
• Supports the General Manager in all daily operations of the hotel.
• Participate in hiring, training, and accountability for Front Desk and Breakfast associates.
• Take the lead in all guest complaints and ensure they are handled in a timely manner with a positive resolution.
• Communicate effectively with support departments to optimize hotel operations.
• Responsible for preparing and reconciling cash deposits.
• Motivate and develop associates.
• Anticipate guest needs in order to have superior guest service.
• Maintain confidentiality and security of proprietary company information and guest information.
• Ability to work in a high-paced environment with the ability to shift and manage multiple priorities.

A&R benefits include:

• Paid vacation time
• Hotel discounts
• Paid Holidays
• Continuous training
• Medical/Dental/Vision Insurance
• Supplemental Insurance Available
• Free Teledoc for eligible employees

A &R Hospitality Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.