Associate Product Manager

Role Description

As an Associate Product Manager at AxisCare, you will contribute to the discovery, shaping, and delivery of features across our home care platform. This role is designed for someone with deep knowledge of how AxisCare operates and what our customers need, whether that comes from Customer Success, Implementation, Support, or another customer-facing function.

At AxisCare, AI isn’t a tool we experiment with, but it’s how we work. Every PM on our team uses AI-assisted tools as a core part of their daily practice: shaping requirements, accelerating research, prototyping, and validating ideas faster than traditional methods allow. We expect APMs to embrace this from day one and grow into it quickly.

You will work closely with Senior PMs and product leadership, building your product instincts in a fast-moving, AI-enabled environment.

Key Responsibilities

• Use AI-assisted tools daily to draft requirements, explore edge cases, prototype concepts, and accelerate the path from customer problem to validated solution.
• Support Senior PMs in researching customer needs, documenting requirements, and preparing product briefs — leveraging AI to do this faster and with greater depth.
• Bring your AxisCare experience to the table — surfacing patterns from customer feedback, support tickets, implementation insights, and field knowledge that inform prioritization.
• Write clear user stories and acceptance criteria in partnership with Engineering and UX.
• Track feature delivery across sprints — flagging blockers, coordinating with cross-functional partners, and keeping stakeholders informed.
• Assist with go-to-market preparation including internal documentation, release notes, and enablement materials for Customer Success and Support.
• Monitor adoption and usage data post-launch and surface findings to the team.
• Participate in customer calls, industry events, and internal discovery sessions to deepen product and market knowledge.

Qualifications

• Experience in a customer-facing or operational role at AxisCare — Customer Success, Implementation, Support, Sales, or similar.
• Genuine excitement about working in an AI-forward product environment — you don’t need to be technical, but you need to be curious and willing to learn fast.
• Demonstrated curiosity about how software is built and how product decisions get made.
• Strong written and verbal communication skills; able to translate customer problems into clear documentation.
• Highly organized with strong attention to detail and follow-through.
• Comfortable operating with some ambiguity and asking good questions.
• Willingness to travel up to 10% as needed.
• Familiarity with tools like Jira, Notion, or similar platforms is a plus.
• No formal product management experience required — we’ll teach you the methodology. Comfort with AI tools is non-negotiable.

Requirements

• Manual dexterity required to use desktop computer and peripherals.
• Utilization of software and email to perform job functions.
• Will need to conduct camera-on videoconferencing for customer calls.

Benefits

• Competitive salary and comprehensive benefits package.
• Opportunities for professional growth and career development.
• Flexible work arrangements, including remote work options.
• Health, dental, and vision insurance.
• 401(k) plan with company matching.
• Company will provide laptop and other needed computer equipment.

Company Description

According to Pew Research, roughly 10,000 baby boomers turn 65 every day, and the American Society on Aging calculated that an American has a 70% chance of needing help with activities of daily living such as dressing, bathing, hygiene, etc. This has led to an unprecedented increase in Home Care agencies in the U.S. and abroad who strive to help those who have difficulty helping themselves, specifically offering non-medical (also referred to as non-skilled) services to seniors in their homes.

AxisCare was started in 2011 by industry leaders to help meet the demand for a more user-friendly and mobile-compatible solution. Our product is a web-based management platform that helps agencies manage CRM and marketing, Caregiver/Client scheduling, billing, payroll and much more. Headquartered in Waco, TX, AxisCare has clients in all 50 states as well as 7 other countries. We are a fast-growing company seeking high-performing individuals looking for a fast-paced, autonomous working environment. We are an Equal Opportunity Employer and comply with ADA regulations as applicable.