IT Site Support Specialist

Description

The IT Site Support Specialist is responsible for providing hands-on technical support for end users, maintaining IT assets, and ensuring reliable operation of hardware, software, and local technology services. This role requires strong troubleshooting skills, excellent customer service, and the ability to support a variety of devices and technologies within a manufacturing environment.

Key Responsibilities

• Diagnose and resolve hardware issues involving desktop and laptop computers, monitors, keyboards, mice, RF scanners/guns, printers, and other peripheral devices.

• Provide technical support for mobile devices, including smartphones and iPads running iOS/iPadOS.

• Install, configure, maintain, and troubleshoot hardware and software solutions for end users.

• Respond to and resolve technical support requests in a timely and professional manner.

• Support Windows 10 and Windows 11 environments, including user setup, device configuration, and basic operating system troubleshooting.

• Perform basic network troubleshooting to identify connectivity issues and assist with initial diagnosis before escalating to specialized infrastructure teams when necessary.

• Maintain accurate IT asset inventories, including procurement, deployment, configuration, repair, replacement, and lifecycle management of equipment.

• Support local IT projects, technology rollouts, system upgrades, and process improvement initiatives.

• Assist with license management, security systems, telecommunications, and phone system support.

• Follow established IT support processes, change management procedures, and service standards.

• Build positive relationships with end users by providing patient, respectful, and customer-focused support.

Required Qualifications

• Experience providing desktop and technical support in a corporate or manufacturing environment.

• Strong troubleshooting skills with PC hardware, peripherals, and mobile devices.

• Experience installing, configuring, and supporting hardware and software applications.

• Working knowledge of Windows 10 and Windows 11.

• Basic understanding of network connectivity concepts and network troubleshooting.

• Ability to prioritize multiple support requests and work independently to resolve issues.

• Excellent verbal and written communication skills.

Preferred Qualifications

• Experience supporting RF scanners, mobile devices, and warehouse/manufacturing technologies.

• Familiarity with IT asset management, inventory tracking, and device lifecycle management.

• Exposure to project support, change management, and local IT infrastructure initiatives.

Key Competencies

• Customer Service Excellence

• Desktop & End-User Support

• Hardware & Software Troubleshooting

• Windows 10/11 Administration

• Mobile Device Support (iOS/iPadOS)

• Basic Network Support

• IT Asset Management

• Communication & Relationship Building

• Problem Solving & Critical Thinking

• Time Management & Organization

Core Technologies: Desktop Support, Technical Support, Troubleshooting, Windows 10, Windows 11, Networking, Network Support, Customer Service, Hardware Installation, Software Installation, Mobile Device Support, IT Asset Management.

Job Type & Location

This is a Contract position based out of Lawrence, KS.

Pay and Benefits

The pay range for this position is $20.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Lawrence,KS.

Application Deadline

This position is anticipated to close on Jul 24, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.