Key Account Manager
$175k - $215kStorm2
Key Account Manager | Fraud / AML / KYC
What We're Looking For
- Enterprise Key Account Manager or similar experience
- Strong background in fraud, identity verification, AML/KYC, or fintech infrastructure
What You’ll Be Doing
- Serve as the primary point of contact for enterprise customers, supporting both day-to-day needs and long-term strategic initiatives
- Develop a strong understanding of the platform and clearly communicate its capabilities to customers
- Translate technical and product challenges into actionable solutions and coordinate resolution across internal teams
- Guide customers on best practices related to identity verification, compliance, and risk workflows
- Build and maintain key performance metrics, reporting insights, and value-driven outcomes for clients
- Act as a strategic partner to customers as they scale and evolve their compliance and risk operations
- Collaborate cross-functionally to surface customer insights and improve product adoption and experience
What You’ll Need
- 8+ years of experience in Account Management, Customer Success, Solutions Architecture, or Risk within B2B SaaS, ideally enterprise-focused
- Experience working with API-based products and customer integrations
- Strong understanding of fintech, identity verification, compliance, fraud, or AML/KYC workflows
- Strong analytical skills with ability to interpret data and generate insights
- Experience with BI tools or customer reporting/analytics platforms
- Ability to translate complex technical concepts into clear business outcomes
- Strong relationship management and cross-functional collaboration skills
- Excellent communication and presentation skills across technical and business stakeholders
- Experience supporting complex enterprise implementations or technical products
- Proactive, process-oriented mindset with a focus on customer value and efficiency
Location & Compensation
Remote | San Francisco Bay Area preferred
Base: $175,000-$215,000
- Bonus + equity + benefits
Vacancy posted 3 days ago
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