Emergency Telecommunications Call Taker/Dispatcher Trainee

Emergency Telecommunications Call Taker

Vacancies are in the Department of Emergency Services and Telecommunications. Emergency Telecommunications Call Taker: Salary $50,076.00 - $60,593.00 Annually Receives and processes all emergency and non-emergency requests for service. Determines the appropriate response required and the need for pre-arrival instructions. Serves as the first point of contact with callers. Processes requests for service via 9-1-1 and other phone lines, for police, fire, and Emergency Medical Service (EMS) emergencies. Questions the caller to determine nature of incident and refers the caller appropriately. After the successful completion of a six (6) month probationary period, Call Takers are eligible to be placed on a promotional list for Emergency Telecommunications Dispatcher Trainee.

Emergency Telecommunications Dispatcher Trainee

Emergency Telecommunications Dispatcher Trainee: Salary $56,771.00 - $58,474.00 Annually Receives and processes all emergency and non-emergency requests for service. Determines the appropriate response required and the need for pre-arrival instructions. Broadcasts messages to Police, Fire, and EMS units to respond to requests for service. Processes requests for information such as record checks and stolen car listings. Maintains contact with Field Units and maintains records of units in or out of service. Operates radio, Computer Aided Dispatch System and other communications equipment. Performs related work as required. After the successful completion of a nine (9) month probationary period, including obtaining required certifications, Emergency Telecommunications Dispatcher Trainees will be eligible to be automatically promoted to Emergency Telecommunications Dispatcher.

Knowledge, Skills & Abilities

The examination consist of a computerized written test, a performance test, a typing test, or a combination thereof. All parts of the examination, including tests and ratings, will be related to the requirements of the position. The examination is designed to measure: typing speed and accuracy; prioritization; multitasking; data entry; memory recall; comprehension; probability; and decision-making. Testing Dates : Testing will be held between September 10 and September 11, 2026. Dates and times of the testing sessions will be sent via email. Candidates will be sent a link to self-schedule for testing after the posting closes. Please be sure to regularly check your email for the scheduling link. Scheduling will be done on a first come-first serve basis. Candidates will be required to attend one test session. Please use this link, Practice Tests, to familiarize yourself with what the test will entail.

Qualifications

Open to all qualified applicants who meet the following qualifications: A high school diploma or GED. A COPY OF YOUR HIGH SCHOOL DIPLOMA, GED CERTIFICATE OR TRANSCRIPT MUST BE ATTACHED TO YOUR APPLICATION. A DEGREE OR TRANSCRIPT SUBMITTED WILL BE VERIFIED BY THE HUMAN RESOURCES DEPARTMENT. SPECIAL REQUIREMENT: Call Taker Must successfully complete the mandated State of Connecticut Telecommunications Certification within one year of employment. Must successfully complete a State of Connecticut recognized Emergency Medical Dispatch (EMD) Course selected by the Department. SPECIAL REQUIREMENT: Dispatcher Trainee If appointed, you must successfully complete Telecommunicator State Certification, NCIC/ COLLECT certification, and a State-approved emergency medical dispatch course within nine (9) months of appointment date. A valid driver's license preferred. If selected, you will be required to pass a physical examination administered by a city physician, a drug and alcohol screening, and a background check. If appointed as a Call Taker you will serve a six (6) month probationary period. If appointed as Emergency Telecommunications Dispatcher Trainee, you will serve a nine (9) month of probationary period. This examination and employment process is subject to all federal, state, and municipal laws, rules and regulation.

Other Information

Application must be completed in its entirety, including required documentation. Applications without proper documentation shall result in your disqualification. All correspondence and information concerning the application and testing process will occur via email, unless otherwise requested at the time of application. Please be sure to check your junk and spam email for all recruitment communication. Applications via facsimile or email are not accepted.

EMPLOYMENT PREFERENCES AND LEGAL NOTICES

• Hartford Residency Preferred: Preferably be a bona-fide resident of the City of Hartford at the time of application. A completed City of Hartford Residency Affidavit including proof of residency as indicated on the RESIDENCY AFFIDAVIT may be submitted.
• Veteran's Preference Form: Preferential Points may be given to Eligible Veterans. Must submit a Veteran's Preference Form, along with a DD-214 and Disability letter (if applicable) from the Office of Veteran's Affairs.
• Americans With Disabilities Act: The Human Resources Department provides reasonable accommodation to persons with disabilities in accordance with the Americans with Disabilities Act (ADA). If you need an accommodation in the application or testing process, please contact the Human Resources Department.
• An Affirmative Action/Equal Opportunity Employer: The City of Hartford is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, veterans and persons with disabilities.