Housing Support Operations Lead - Human Services Program Representative 2

Working Title: Housing Support Operations Lead

Job Class: Human Services Program Representative 2

Agency: Human Services Dept

• Job ID : 94661

• Location : St. Paul

• Telework Eligible : Yes

• Full/Part Time : Full-Time

• Regular/Temporary : Unlimited

• Who May Apply : Open to all qualified job seekers

• Date Posted : 06/04/2026

• Closing Date : 06/17/2026

• Hiring Agency/Seniority Unit : Human Services Dept / MAPE DHS Central Office

• Division/Unit : DHS-Central Office / HHSSA Housing Support

• Work Shift/Work Hours : Day Shift / 8:00am to 4:30pm

• Days of Work : Monday - Friday

• Travel Required : Yes, (As needed, infrequent)

• Salary Range: $32.40 - $47.76 / hourly; $67,651 - $99,722 / annually

• Classified Status : Classified

• Bargaining Unit/Union : 214 - MN Assoc of Professional Empl/MAPE

• FLSA Status : Nonexempt

• Designated in Connect 700 Program for Applicants with Disabilities ( : Yes

The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

This position is eligible for telework ( for applicants who reside in Minnesota or in a bordering state, with supervisory approval and satisfactory performance. If you live in a state bordering Minnesota, you must live within 50 miles or less from the primary work location to be eligible for telework.

Flexible work hours may be permitted with supervisor approval.

This position provides operational leadership for statewide Housing Support, General Assistance, Emergency General Assistance, and Minnesota Supplemental Aid programs. The incumbent leads complex program implementation, systems change, process improvement, data management, and cross-agency initiatives to ensure effective and equitable service delivery. The person in this role will have primary responsibility for ensuring Adult Income Support (AIS) Unit program policies are reflected in eligibility and payment systems in coordination with other Department staff and with other state and local agencies. Primary responsibility includes leading project teams to evaluate, design, plan, and test implementation of multi-faceted projects with broad public impact. In addition, this position will lead AIS Unit projects related to operational and process improvement as needed.

Responsibilities include, but are not limited to the follows:

• Lead implementation of program reforms and operational changes for the Housing Support Program, General Assistance, and Minnesota Supplemental Aid; mentor and enhance division policy staff on developing related strategic initiatives.

• Advise and participate in system-specific, Department-wide IT project prioritization and planning discussions.

• Coordinate projects to implement changes within eligibility systems such as MAXIS and MMIS.

• Lead development, improvement, and documentation of AIS Unit operational processes.

• Advise and participate in evaluation, prioritization, and design of AIS Unit program data requests and tools.

• Advise and participate in maintaining AIS Unit communications plan, including adherence to Department and Administration's communication standards.

• Coordinate periodic review of all forms associated with AIS programs in partnership with staff from Department of Children, Youth, and Families where appropriate.

• Work across the Department of Human Services to further housing related goals and develop housing opportunities for people receiving services from all areas of the department. Bring a housing resources perspective and housing information across HHSSA as well as other areas of DHS

Minimum Qualifications

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.

Three (3) years of working experience providing advisory, consultancy, or strategic insight for support/services of a housing and/or homeless program.

Experience Must Clearly Demonstrate:

• Detailed understanding of eligibility for adult income support programs (General Assistance, Emergency General Assistance, the Housing Support Program, and Minnesota Supplemental Aid).

• Leading complex policy implementation, systems change, or process improvement projects, including planning, scheduling, coordination, implementation, testing, and evaluation.

• Practical experience with or advanced knowledge of eligibility and payment systems used to administer adult income support programs, including MAXIS and MMIS.

• Experience in the areas of homelessness prevention, community support, community-based services, and community health delivery systems.

• Data analysis, reporting, program evaluation, and using data to identify operational improvements.

• Leading cross-functional teams, coordinating diverse partners, and advancing work.

***** Bachelor’s Degree in social work, psychology or another related fields can substitute for one (1) year of required work experience.

****** Master's Degree in social work, psychology or another related fields can substitute for two (2) years of required work experience.

Preferred Qualifications

• Variety of experiences working effectively with others from different backgrounds and cultures.

• Demonstrate a high level of ability to work collaboratively across divisions, administrations, and in partnership with community organizations.

• Experience with and understanding of the systemic causes of homelessness, the importance of housing stability, and the broad array of supports and services associated with supportive housing interventions.

• Knowledge of DHS policies, procedures, processes, laws and rules, state information technology practices and issues.

• Highly developed communication both written and verbal and interpersonal skills with the ability to present complex and sometimes controversial information in a comprehensive, easy-to-understand style.

• Experience with planning, managing, and facilitating meetings; identifying issues, drawing out opinions, ideas, and concerns, and facilitating consensus.

• Experience in the development of legislative proposals, bill analyses, and long-term strategic goals.

• Knowledge of federal and state legislation, rules, policies, procedures impacting services to people who are homeless, people with disabilities, and/or older adults.

Additional Requirements

• The MinnesotaDepartmentofHumanServices(DHS) will conduct criminalbackgroundchecksonallfinalistsforthis position.Finalistsmustpassthe DHS backgroundcheck.

• Employee reference checks will be conducted on all finalists. This may include a review of documentation related to jobperformance.It alsoincludescontact withtheapplicant'sformer employer(s).

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at View phone number on click.appcast.io or email View email address on click.appcast.io . Please indicate what assistance is needed.