Call Ctr Specialist Access-Jenkintown/FT

Call Ctr Specialist Access-Jenkintown/FT

Serves as the single point of contact to internal and external customers to ensure easy and seamless access to physicians, employees, patients, programs and services. Handles complex scheduling requests through various channels while utilizing numerous protocols and verification portals simultaneously. Communicates via EPIC to physicians and staff on a daily basis. Provides appropriate and relevant information and facilitates requests within the designated timeframes based on urgency as defined per scheduling protocol. Assures compliance and integrity.

Education High School Diploma or Equivalent Required Bachelor's Degree in Marketing, Communications or Healthcare Preferred

Experience 2 years experience in customer service Required General Experience in a physician practice or call center environment Preferred

General Experience and prior knowledge in scheduling for physician office or radiology Preferred

General Experience and knowledge working in an Electric Medical Record System (EMR) Preferred

General Experience communicating in Spanish or other languages (Bilingual) Preferred

Licenses Your Tomorrow is Here! Temple Health is a dynamic network of outstanding hospitals, specialty centers, and physician practices that is advancing the fight against disease, pushing the boundaries of medical science, and educating future healthcare professionals. Temple Health is proudly affiliated with the Lewis Katz School of Medicine at Temple University.

Equal Opportunity Employer/Veterans/Disabled An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.