Client Success Representative

Serving as the escalated point of contact for client inquiries, the full-time remote Client Success Representative will ensure superior service in background screening programs, manage case research, and facilitate client communication while collaborating with internal teams. Key responsibilities Ensure timely delivery of cases and information requests, meeting Service Level Agreements (SLAs) Perform case research and analysis for clients, addressing inquiries and providing detailed action plans Participate in client meetings, producing detailed notes and action items while maintaining current client fact sheets Required qualifications 3-5 years of client relations experience with a dedicated book of clients Background screening and/or pre-employment screening experience strongly preferred High School Diploma or equivalent required; secondary education degree strongly preferred Proficiency in Microsoft Office and Salesforce experience is a plus Self-motivated with strong analytical and problem-solving skills